Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a dynamic environment supporting federal initiatives
- Contribute to enhancing security and user experience for the Department of Veterans Affairs
- Collaborative team culture with a focus on innovation
- Gain experience in managing technical support for large-scale systems

What to Expect (Job Responsibilities):
- Provide round-the-clock technical support for the ICAM NG SSO system
- Monitor system performance and address technical issues
- Ensure system availability and reliability
- Collaborate with development and operations teams
- Develop and maintain support documentation

What is Required (Qualifications):
- Proven experience in technical support
- Strong understanding of SSO technologies and technical support practices
- Excellent problem-solving and communication skills
- Ability to work in a 24/7 support environment
- Experience with monitoring and support tools

How to Stand Out (Preferred Qualifications):
- Experience working with federal agencies
- Certification in technical support or related fields
- Knowledge of VA systems and processes
- Familiarity with federal procurement processes
- Strong project management skills

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