Employer Industry: Property Management Software Solutions

Why consider this job opportunity:
- Part-time schedule with fixed hours: Monday-Friday, 11 a.m. - 3 p.m. EST
- Fully remote position, allowing for work-life balance
- Opportunity to become an expert in property management software
- Engage in problem-solving while providing superior customer service
- Collaborative work environment focused on customer satisfaction

What to Expect (Job Responsibilities):
- Provide guidance and best practices for users of Rent Manager applications
- Deliver exceptional customer service to end users via phone and email
- Assist customers with questions related to property management software, including troubleshooting and installation issues
- Document and track all customer issues within the ticketing software in a timely manner
- Collaborate with internal departments to enhance processes and improve customer satisfaction

What is Required (Qualifications):
- Strong customer service skills
- Prior experience with IT concepts
- Experience with Microsoft Office applications
- Excellent attendance and personal accountability
- Strong verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Understanding of WAN/LAN concepts
- Basic understanding of networks
- Terminal Service experience
- 1-2 years of prior helpdesk and/or customer support experience
- Ability to thrive in a fast-paced environment

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