Employer Industry: Software Solutions for Property Management

Why consider this job opportunity:
- Part-time position with a set schedule of Monday-Friday from 11 a.m. - 3 p.m. EST
- Fully remote/work from home opportunity available for candidates in the Greater Cincinnati area
- Chance to become an expert in property management software and resolve customer issues
- Supportive work environment focusing on customer satisfaction and process improvement
- Strong emphasis on personal accountability and professional development

What to Expect (Job Responsibilities):
- Provide guidance and best practices for users of Rent Manager applications
- Deliver superior customer service to end users via phone and email
- Assist customers with questions and issues related to property management software, including troubleshooting and installation
- Document and track the status of all issues in a timely manner using ticketing software
- Collaborate with internal departments to enhance processes and improve customer satisfaction

What is Required (Qualifications):
- Strong customer service skills
- Prior experience with IT concepts
- Experience with Microsoft Office applications
- Established work ethic and excellent attendance record
- Strong verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Understanding of WAN/LAN concepts
- Basic understanding of networks
- Terminal Service experience
- 1-2 years of prior helpdesk and/or customer support experience
- Ability to thrive in a fast-paced environment

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