Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology and enhance technical skills
- Flexible work arrangements potentially available
- Engage directly with clients to improve their technical experience

What to Expect (Job Responsibilities):
- Provide high-level technical support to end-users via phone, email, and chat
- Troubleshoot VOIP issues and connectivity problems effectively
- Assist with post-account setup training for clients
- Collaborate with cross-functional teams to ensure comprehensive support
- Document and track technical issues to improve service delivery

What is Required (Qualifications):
- Proven experience in a technical support role
- Strong understanding of VOIP technology and connectivity issues
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment
- Strong problem-solving skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Experience with customer relationship management (CRM) software
- Familiarity with network troubleshooting tools and techniques
- Previous experience in a fast-paced technical support environment

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