Employer Industry: Medical Device and Diagnostics

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in a dynamic role within a leading medical diagnostics company
- Participate in on-call rotation, enhancing your technical support skills
- Contribute to meaningful projects that impact healthcare quality

What to Expect (Job Responsibilities):
- Provide first-line contact and ownership for technical assistance on employer products and services, including troubleshooting and identifying solutions
- Maintain accurate records of all customer interactions as per Quality System requirements
- Follow procedures to escalate unresolved issues as appropriate
- Assist and guide colleagues, demonstrating technical knowledge and providing escalation assistance
- Participate in additional projects as assigned by Technical Support Management

What is Required (Qualifications):
- Bachelor’s degree in Biology, Medical Technology, Biomedical Engineering, or a related field or equivalent experience required
- Minimum three years of experience in a clinical setting or clinical support role in a regulated environment required
- Strong knowledge of Hemostasis/QC required
- Minimum two years of Blood Banking experience required
- MT(ASCP) or MLS(ASCP) certification or MLT with a minimum of five years of direct Blood Banking experience required

How to Stand Out (Preferred Qualifications):
- Experience operating and troubleshooting employer blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris)
- Strong knowledge of point-of-care testing and diagnostic assay testing

#MedicalDiagnostics #TechnicalSupport #CareerGrowth #HealthcareQuality #CustomerService

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