At St. Jude Children’s Research Hospital, advancing treatment for children with catastrophic diseases is at the center of everything we do. Technology powers our mission of finding cures and saving children. From scientific breakthroughs to world-class clinical care, St. Jude’s Information Services/Client Services team brings the technical expertise and support needed to help accelerate progress and bring new hope to the families we serve. Employees at every level depend on the dedication of our IT Service Desk and Support Technicians, and the results couldn’t be more rewarding for our mission and for your career.

Better at Work. Better at Life.

When you work at St. Jude, you’ll join a highly-collaborative work culture that will inspire you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you’ll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a “Best Place to Work.”

Have More in Memphis

Get the best of big-city amenities mixed with all the charm of a small-town feel when you live in Memphis. From our world-renowned music scene to our eclectic mix of food and people, Memphis is a place our employees are proud to call home. Our region enjoys a cost of living more than 20% lower than the national average and our state places no personal income tax on wages. Plus, Memphians spend five hours less per year in their daily commute compared to the national average. Learn how you can “Have More in Memphis.”

Position Overview

The Technical Support Technician provides technical support to internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.

Job Responsibilities:

• Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support).
• Install and configure appropriate software and functions according to specifications and requirements.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Create, document, and escalate issues and problems according to set standards and SLAs.
• Proactively develop deep knowledge of technical concepts, processes, and procedures.

Minimum Education and/or Training:

• High School Diploma or GED.

Minimum Experience:

• Experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals) preferred.
• Certification in A+, Network, Windows, or Apple preferred.

Special Skills, Knowledge and Abilities:

• Is open to any type of change or new idea presented.
• Shows eagerness to learn from different avenues.
• Addresses needs/ problems in a logical manner, using defined approaches.
• Has clear, concise communication in both verbal and written communication.
• Listens to requests, confirms understanding of routine needs, and provides accurate answers.
• Shares information within team as directed.
• Manages own time well to plan work and meet daily task needs.
• Executes routine tasks under guidance and/ or supervision.
• Shows attention to detail, produces quality work on time.
• Applies basic knowledge of IT support and maintenance concepts and processes, incident request life cycles, metrics, and resolution principles in delivery of routine IT support.
• Is able to analyze and diagnose routine problems, under supervision.
• Addresses problems with guidance where feasible, and escalates effectively.
• Prioritizes routine tasks under guidance and/ or supervision.
• Responds to clearly stated service expectations of his/her clients.
• Ensures customer needs are met promptly.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $22.00 - $38.50 per hour for the role of Technical Support Technician.

Explore our exceptional benefits !

Diversity, Equity and Inclusion

St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.