Job Title: Technical Writer

Location: LATAM (MEXICO)

Reports to: Platform Team Lead, Engineering Manager

Overview:

Technical Writer on the Platform Team will be critical in developing comprehensive, clear, and user-friendly documentation for our various tooling and technologies, including logging, monitoring, CI/CD, and more. This role is instrumental in ensuring that the technical aspects of the platform are well-understood and accessible to both internal and external stakeholders.

Key Responsibilities:

Documentation Development:

Create, maintain, and update technical documentation for the platform’s tools and technologies.

Work closely with the platform team to understand the functionalities and intricacies of each tool.

User Guides and Manuals:

Develop user guides, manuals, and FAQs that are clear, concise, and user-friendly to facilitate the effective use of platform tools.

Documentation Management:

Manage documentation versions and ensure that all documentation is up-to-date and accurately reflects the current state of the platform tools.

Collaboration with Platform Team:

Collaborate closely with engineers, developers, and other team members to gather necessary information and insights for documentation.

Clarify any ambiguities and ensure a thorough understanding of the subject matter.

Feedback Incorporation:

Collect feedback on documentation and make continuous improvements to enhance clarity and user experience.

Qualifications:

Proven experience as a technical writer, preferably in a technology or software development environment.

Strong written and verbal communication skills.

Ability to understand complex technical concepts and translate them into clear, accessible documentation.

Familiarity with documentation tools and platforms.

Preferred:

Experience documenting platform tools such as logging, monitoring, and CI/CD systems.

Familiarity with the banking or financial sector.