This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ, Raleigh, NC or Cottonwood Heights, UT office.

The Process Optimization and Documentation group is responsible for creating and maintaining internal documentation in a centralized repository.

We seek a technical writer to document processes implemented as a result of bank transformation initiatives. We are looking for a detail-oriented self-starter who can ramp up quickly. Working independently with subject matter experts (SMEs) to elicit content and to create the appropriate documentation from it independently is critical to success. The technical writer plays a crucial role in ensuring that out documentation meets regulatory standards.

Primary Responsibilities

• Develop documentation in the form of procedures, job aids, and process maps using MS Office applications and Adobe Acrobat
• Publish to a centralized SharePoint library.
• Interview SMEs to elicit content for inclusion in process documentation.
• Generate visual content, such as screenshots.
• Leverage existing documentation to conduct gap and comparative analyses to update existing and create future state documentation.
• Maintain project schedules for meeting artifact deliverable timeframes.
• Adhere to standardized documentation templates, retrofitting existing documentation to these standards as needed.
• Provide support for time sensitive audit and compliance requests as needed.
• Maintain a standardized filing and organization structure, which includes detailed record keeping and version storage.
• Perform other duties as assigned.

Skills and Experience

• Critical thinking and the ability to be open to other points of view and new concepts.
• Willingness to embrace change, with enthusiasm for continuous learning and agility in navigating technological change.
• Demonstrated success in quickly adopting and leveraging emerging tools and platforms.
• Self-motivated initiative to multi-task, prioritize, and manage time effectively.
• Ability to work well in a team and as an individual contributor.
• Collaboration forward mindset and the ability to work comfortably with operational improvement teams to support cross-functional projects that impact multiple service teams.

System Knowledge

High-intermediate to advanced understanding of the following:

• MS Office Applications (Word, Excel, PowerPoint, Visio)
• Adobe Acrobat
• Jira
• SharePoint

Bachelor's Degree and 2 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management OR High School Diploma or GED and 6 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management

Preferred Qualifications:

• Prior experience working in Financial Services, Commercial Banking, or Technology industries.
• Experience in the banking industry.
• Experience with banking regulations.
• Experience working with auditors.
• Experience with SOX controls.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 2 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management OR High School Diploma or GED and 6 years of experience in Prior Banking Experience, Process Improvement, Consulting or Project Management

Preferred Qualifications:

• Prior experience working in Financial Services, Commercial Banking, or Technology industries.
• Experience in the banking industry.
• Experience with banking regulations.
• Experience working with auditors.
• Experience with SOX controls.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Primary Responsibilities

• Develop documentation in the form of procedures, job aids, and process maps using MS Office applications and Adobe Acrobat
• Publish to a centralized SharePoint library.
• Interview SMEs to elicit content for inclusion in process documentation.
• Generate visual content, such as screenshots.
• Leverage existing documentation to conduct gap and comparative analyses to update existing and create future state documentation.
• Maintain project schedules for meeting artifact deliverable timeframes.
• Adhere to standardized documentation templates, retrofitting existing documentation to these standards as needed.
• Provide support for time sensitive audit and compliance requests as needed.
• Maintain a standardized filing and organization structure, which includes detailed record keeping and version storage.
• Perform other duties as assigned.

Skills and Experience

• Critical thinking and the ability to be open to other points of view and new concepts.
• Willingness to embrace change, with enthusiasm for continuous learning and agility in navigating technological change.
• Demonstrated success in quickly adopting and leveraging emerging tools and platforms.
• Self-motivated initiative to multi-task, prioritize, and manage time effectively.
• Ability to work well in a team and as an individual contributor.
• Collaboration forward mindset and the ability to work comfortably with operational improvement teams to support cross-functional projects that impact multiple service teams.

System Knowledge

High-intermediate to advanced understanding of the following:

• MS Office Applications (Word, Excel, PowerPoint, Visio)
• Adobe Acrobat
• Jira
• SharePoint