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Job Description
- Req#: 24-125468
- Experience in the creation of technical documentation, system policies and guidelines (related to System Access Control and IT Standard Operations Procedures), including procedures at the specified experience level
- Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
- Experience in the research and gathering of related policies and practices that could be used to develop the required guidelines for this project
- Knowledge and experience in developing on-line documentation
- Knowledge and experience with communications protocols
- Knowledge and experience with tools for the creation, distribution and maintenance of the required user documentation and guidelines
- Excellent verbal and written communication skills; presentation skills; and interpersonal skills
- Ability to communicate with cross functional teams and a wide range of audiences
- Ability to create a quick start guide covering the main steps that users will follow
- Ability to create a detailed configuration/administrative guide to users covering all details required
- Experience and ability to create a glossary or list of terms and definitions
- Experience with office automation suites, presentation tools, and at least one authoring package
- A team player with a track record for meeting deadlines
- Proficiency in English
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all guidelines developed will be accessible
- Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite
- Knowledge, understanding and experience in publishing content on websites
- Strong collaboration and listening skills to capture necessary information
- Ability to validate technical documentation and confirm documentation aligns with expected/required product functionality
- Ability to create feedback forms/tools to gather information from users
- Experience in the creation of technical documentation, system policies and guidelines (related to System Access Control and IT Standard Operations Procedures), including procedures at the specified experience level
- Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
- Experience in the research and gathering of related policies and practices that could be used to develop the required guidelines for this project
- Knowledge and experience in developing on-line documentation
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards and in ensuring any or all guidelines developed will be accessible
Title: Technical Writer- Senior
Location: Toronto, ON (Hybrid)
Duration: 6+ Months Contract with possible extension.
Job Description:
Experience and Skill Set Requirements:
Desirable Skills:
Must Haves:About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
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