As a Technician Ambassador, you will play a pivotal role in developing, implementing, and overseeing mentoring and training programs within a specific market (Chicago). Your primary responsibility is to ensure a culture of training that enables technicians to acquire the necessary skills and knowledge to excel in their roles; act as an ambassador of NVA’s mission and values. This role involves traveling to assigned hospitals on a rotating basis, availability to help facilitate the Chicago teaching hospital, collaborating with hospital leadership teams, mentoring technicians, knowledge of unique clinical best practices, and more. Schedule will vary as teaching hospital responsibilities require some weekend work.

To thrive in this role, you will possess a(n):

• Passion for veterinary medicine and education
• Ability to adapt to a variety of personalities and workflow
• Customer service mindset
• Drive for creating training and development plans and protocols

Key Responsibilities:

Training and Development

• Work to understand the unique hospital cultures and build positive relationships with hospital leadership and technician teams.
• Learn individual hospital’s goals and create mentoring/training initiatives that will support achieving those goals.
• Ensure consistent on-site visits to hospitals are scheduled and communicated in advance.
• Coach team members to be continuously aware and proactive at anticipating and addressing patient and client needs, and to seek assistance with escalated, stressful situations.
• Execute training as developed/assigned including scheduling, communication, and follow-up.
• Stay current with technician education, licenses, trends, and best practices.
• Demonstrate positive work habits, effective clinical skills, and sound business knowledge.
• Communicate, to hospital leadership, opportunities to improve workflow, practices, and technician development.
• Provide feedback to MROs and DLs where hospitals seem resistant to adopting common best practices.

Teaching Hospital

• Act as a liaison for NVA staff and instructors.
• Facilitate and coordinate training events including technician and DVM
• Administrative support including opening and closing, scheduling, client, and vendor relations.
• Weekend work is required to minimize disruption to normal are hospital operations.

NVA Community

• Participate in division/group/company initiatives as needed/assigned including projects, recruiting, focus groups, and more.
• Work with field leadership to drive an increased connection between technicians and the broader NVA community through training and informal networking events.

Qualifications:

• High level of competence in the complete range of veterinary technician skills.
• Previous experience at an NVA hospital is preferred.
• Reside in the Chicago area or willing to relocate. Relocation assistance available.
• Excellent communication, presentation, and facilitation skills.
• Excellent verbal and written communication skills.
• Supervisory skills, including performance management, feedback, and communication.
• Professionalism and ability to properly handle confidential information.
• High School Diploma or the equivalent.
• Current Certified Veterinary Technician in Illinois or ability to certify quickly (VTS a plus) .