At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

With over 1.6 million room nights booked every day, accommodation represents the largest share of our business to date. We are responsible for accommodation growth, with clear ownership of all marketing, product and supply related to accommodations. Our mission is to deliver the best customer experience and most varied selection of properties.

ServiceNow Platform at Booking

Do you want to work with the platform of the platforms and be part of a team that is transforming our business with digital IT, Employee and Customer workflows? We are looking for a dedicated Product Manager to join our ServiceNow Platform Team in our Amsterdam office.

ServiceNow is the foundation for digital workflows, connecting people, functions, and systems across our organization. The ServiceNow Platform Team builds and implements digital workflows and scales them across the enterprise with a low-code SaaS platform.

What you’ll be doing:

As a Product Manager in the ServiceNow Platform Team you will implement products based on user needs and the company's product strategy and vision. You will actively drive the product strategy and direction for the product area by deeply understanding user needs and by working closely with other product managers, engineers, architects, developers and analysts.

We expect that you will be deeply committed to solving user pain points and identifying opportunities to improve their experience. Collecting data is necessary to inform product direction, whether in the form of competitive intelligence, or other business metrics. You will be:

• Responsible for one or more Product (s), including the short and long term roadmap for the product area
• Working with the engineering team to translate user needs into development requirements that drive impact for the business
• Identifying user needs through various methods of research (quantitative, qualitative, desk research, benchmarking)
• Responsible for data analysis, experimentation, and reporting on your product to drive changes and improvements to the user experience
• Building business cases and supporting business models to be able to understand and explain the impact of team on the wider business
• Serving as the product team’s primary contact for information, working prioritization, and decision-making
• Working independently to complete most of the tasks and seek for support from senior colleagues in unique scenarios
• Networking on operational, managerial and strategic level predominantly within own track
• Using UAT and ATF to create the best product fit for customer
• Working with the team to establish tactical delivery methodology (e.g. scrum, kanban, hours, points, etc) and execute on the plans

What you’ll bring:

• 5+ years of product management experience with ServiceNow
• Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or an equivalent or 5 years of progressively responsible experience in the specialty as equivalent
• Strong knowledge of the ITIL Framework
• Solid understanding of ServiceNow CSDM and CMDB
• Experience implementing and managing the following products: Incident Management, Major Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Universal Request, Request Management, Service Level Management, Walk-up Experience, Dashboard & Reports, Portal & Mobile Apps, Performance Analytics and Virtual Agent
• Desirable ServiceNow CSA and ITSM CIS certifications
• Java and Java Scripting knowledge is a plus

Benefits & Perks: Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
• Be part of a truly international fast paced environment and performance driven culture.
• Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone!
• Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
• Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
• Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
• Diverse and creative colleagues from every corner of the world.
• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*

#ThinkInclusion: Wellbeing & Inclusion at Booking.com:

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.