Work setting

• Maintenance
• On-site customer service
• Testing

Responsibilities

Tasks

• Inspect and test cable signals and associated equipment
• Test installed telephone systems to locate transmission faults
• Analyze test results and adjust, change or repair switching system, network, associated equipment and software
• Complete and maintain test and service reports
• Determine nature, cause and location of trouble
• Initiate the dispatch of appropriate repair personnel
• Instruct apprentices
• Operate computerized testing systems to conduct service tests on customer lines and equipment

Experience and specialization

Computer and technology knowledge

• Computerized testing system
• Telecommunication system

Area of specialization

• Telecommunication service testing

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail

Own tools/equipment

• Cellular phone

Personal suitability

• Leadership
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Accurate
• Dependability