THIS POSITION WILL START AS A 3 MONTH TEMPORARY ROLE

MPF Federal is seeking a Clinical Support Coordinator (CSC) to navigate and work within our proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams. The CSC will conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product. They will also collaborate with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes. All successful applicants will possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs as well as the ability to identify emergent behavioral health issues and initiate intervention when necessary.

COMPENSATION: $17.75

Key Responsibilities:

• Remain up to date with the contract requirements
• Use guidelines and licensed support to ensure clear, comprehensive and concise exam documentation that is reflective of the Service Member or Veterans' conditions and in compliance to contract requirements
• Document test results
• Educate and support providers, Veterans, and Service Members with navigating and utilizing medical history information for pending and prior disability claims when completing the appointment paperwork
• Identify and evaluate exam documentation that requires immediate follow up for behavioral health issues and initiate the high-risk intervention process
• Complete system generated tasks to process exam documentation
• Interface via telephone (approximately 50%) and e-mail with contracted providers, Veterans, and Service Members in retrieval of required Disability Benefits Questionnaire information and provide education regarding required contractual protocol

THIS POSITION WILL START AS A 3 MONTH TEMPORARY ROLE

Physical and Mental Demands

• Work assigned shift, occasional overtime may be required dependent on business need
• Remain in a stationary position, often standing or sitting, for prolonged periods
• Prolonged use of employer provided office equipment such as a computer/laptop and monitor computer screens
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Unauthorized peripheral equipment (e.g. monitor, keyboard, mouse) may not be connected to employer provided equipment

Code of Conduct

• Dress Code: While this is a work from home option we do expect certain standards for attire
• Business casual please (tops and bottoms are required)
• Dependent care
• Alternate care is required for dependents
• Children should not be in the background or the same room

Distractions

• Minimize interruptions such as people, pets, personal cell phone
• Professional demeanor and use of company resources
• Adequate office space
• Closed and locked door are a requirement

Requirements

• Required Qualifications:
• Vocational or Technical Training/Education in a Medical related field such as Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman, or completion of the following 4 courses: Anatomy and Physiology, Medical Terminology, Human Body Systems, and Common Diseases or equivalent combination of education, experience and/or applicable military experience will be considered
• Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
• Working knowledge of technical writing
• Ability to identify lab results and ancillary services
• Experience using a computer and Microsoft Office - Microsoft Word to create, copy, edit, send, and save documents
• Ability to interpret medical documentation
• Experience working in an Electronic Medical Record system
• Ability to work MTWRF 8:00am to 5:00pm CT OR 10:00am-7:00pm CT
• Distraction-free, dedicated space in home for home office; this includes establishing or continuing regular child or dependent care arrangements
• Access to high-speed internet (cable, fiber optic)
• Ability to type 40 words per minute

THIS POSITION WILL START AS A 3 MONTH TEMPORARY ROLE

• Preferred Qualifications:
• Certified Medical Assistant
• Associates or Bachelor's degree in a related field.
• Scribe experience
• Experience navigating Microsoft Teams
• Home Health or Hospice care experience
• Military experience

Benefits

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.