Employer Industry: Higher Education

Why consider this job opportunity:
- Salary of $30.32/hr
- Comprehensive benefits including medical insurance, vacation time, retirement savings plans, and employee discounts
- Opportunity to work in a dynamic and innovative academic environment
- Engage in a variety of technical support tasks, enhancing your skills and experience
- Work onsite in a vibrant community known for its safety and economic vitality
- Contribute to a prestigious institution recognized for academic excellence and research

What to Expect (Job Responsibilities):
- Provide day-to-day operations support within a HIPAA compliant environment
- Act as first-level support for all technical incidents at the IT Support Desk
- Respond to client inquiries, document incidents, and provide tier-1 support via phone or remote tools
- Assist in onboarding new staff, preconfiguring workstations, and deploying hardware
- Analyze and prepare documentation for internal and external users, ensuring clarity and accessibility

What is Required (Qualifications):
- Bachelor's degree in a related area and/or equivalent experience/training
- 1-3 years of relevant experience in technical support or IT
- Ability to provide technical support in a HIPAA compliant environment
- Proficiency in documenting and triaging technical incidents
- Strong problem-solving skills and the ability to analyze software issues

How to Stand Out (Preferred Qualifications):
- Experience with Service Now or similar ticketing systems
- Familiarity with complex software configuration and customization
- Knowledge of clinical applications and systems administration
- Previous experience in a higher education or healthcare setting
- Strong communication skills for effectively guiding end users

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