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Job Description
- Req#: C9439-2425-1310?language=en&page=967&sort=publicationDateDesc
- Good wirtten & verbal communication skills
- Ability to act upon own initative
- Ability to plan own work to deadlines
- Working knowledge of how to maintain confidentiality
- Working knowledge of Caldicott Principles
- Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
- NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience
- NVQ Level 3 in Business Administration
- Polite and approachable attitude
- Self motivated and able to motivate others
- Able to work alone
- Microsoft Office including, Outlook, Word and Excel
- Previous reception/admin experience
- Previous NHS experience
- Good wirtten & verbal communication skills
- Ability to act upon own initative
- Ability to plan own work to deadlines
- Working knowledge of how to maintain confidentiality
- Working knowledge of Caldicott Principles
- Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
- NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience
- NVQ Level 3 in Business Administration
- Polite and approachable attitude
- Self motivated and able to motivate others
- Able to work alone
- Microsoft Office including, Outlook, Word and Excel
- Previous reception/admin experience
- Previous NHS experience
Job summary
An exciting opportunity has arisen for an enthusiastic and self motivated individual to join the Theatre Administration Support team at University Hospital of North Durham.
This position is for a part time Theatre Receptionist working 23 hours per week over 3 days, shift times range between 7:00am to 5.00pm Monday to Friday.
You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures.
You will also provide admin support to clinical and non clinical staff within Theatres.
Main duties of the job
To admit patients onto the electronic patient system when they arrive for surgery.
To ensure the reception area is manned and provide a welcome, clean and tidy area at all times.
To liaise with secretaries and consultants re Theatre list order and subsequentley, prepare, print and distribute theatre lists for the following day.
To respond to telephone enquiries from both internal and external callers.
To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)
Date posted
04 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9439-2425-1310
Job locations
University Hospital Of North Durham
North Road
Durham
DH1 5TW
Job descriptionJob description
Job responsibilities
The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.
As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.
You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.
Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.
Job responsibilities
The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.
As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.
You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.
Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.
Person SpecificationPerson Specification
Special Skills and Knowledge
Essential
Desirable
Qualifications
Essential
Desirable
Special Requirements
Essential
Desirable
Experience
Essential
Desirable
Special Skills and Knowledge
Essential
Desirable
Qualifications
Essential
Desirable
Special Requirements
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
University Hospital Of North Durham
North Road
Durham
DH1 5TW
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
University Hospital Of North Durham
North Road
Durham
DH1 5TW
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.