THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least two (2) days per week.
We are located at the George Herbert Walker Bush building located in the capitol complex at 1801 Congress Ave. Austin, TX 78701.

General Description:
Performs complex financial aid processing and quality assurance activities for the Financial Aid Services (FAS) team. This position is responsible for processing various aspects of financial aid, with a focus on supporting students and institutions in the administration of state financial aid programs. Key duties include handling application processing, managing payments and refunds, preparing reports, and reconciling accounts. The role requires troubleshooting issues, responding to inquiries from customers while maintaining compliance with the Family Educational Rights and Privacy Act (FERPA) to safeguard student privacy. Working under general supervision, this position allows for considerable latitude of initiative and independent judgment in decision-making. The individual in this role will report directly to the Assistant Director, Financial Aid Services.

General Duties and Responsibilities:
• Reconciles account records with Microsoft Excel spreadsheets (e.g., program ledgers).
• Reconciles encumbrances, disbursements, budget adjustments, and other program activities to ensure accuracy.
• Reviews disbursement requests, verifies information, evaluates eligibility, and maintains program ledgers.
• Reviews refund documentation to ensure accuracy and prepares appropriate electronic transactions.
• Conducts eligibility reviews for scholarship, exemption, and waiver programs.
• Process forms to ensure required materials and eligibility information are complete and accurate.
• Creates electronic contracts, invoices, certificates, rosters, and letters necessary for verifying program eligibility, disbursing and refunding program funds.
• Performs accurate record-keeping and basic financial accounting to ensure that program funds are appropriately managed.
• Develops and executes ongoing reporting activities to inform management of operations and activities in the state financial aid programs.
• Monitors spending within the various programs and advises management of anomalies and other activity that could potentially result in under- or over-spending.
• Uses various software to monitor programs and develop reports and other documents.
• Research problems and recommend solutions to management.
• Maintains database to accurately record and determine reliability of all funds awarded.
• Oversees and reviews grant-related activities and customer interactions within Student Financial Aid Programs to ensure accuracy, compliance with policies, rules, and statutes, and timely completion in line with established expectations.
• Responds verbally and written to inquiries on administrative rules, statutory requirements, and other elements impacting eligibility.
• Contacts students, parents, and institutions to clarify and resolve discrepant information.
• Provides guidance and acts as subject matter expert for the state financial aid programs.
• Provides support to students, parents, and institutions through the FAS telephone hotlines.
• Applies appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times.
• Performs related work as assigned.

Knowledge, Skills, and Abilities:
• Knowledge of state and federal laws, rules, regulations, policies, and procedures affecting student financial assistance, and the ability to understand and appropriately interpret and apply that knowledge.
• Knowledge of generally accepted accounting principles, procedures, and practices.
• Knowledge of office practices, administrative procedures, and customer service principles and practices.
• Knowledge of business English, grammar, spelling, punctuation, and writing fundamentals including proofing and editing documents.
• Skill in preparing, maintaining, reconciling, and analyzing fiscal transactions and accounts.
• Skill in using general office equipment (personal computers, Microsoft Office suite, scanners, calculators, multi-line telephone systems, etc.) to effectively address customer needs, create correspondence, and accurately complete mathematical calculations.
• Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors.
• Ability to research, understand, and appropriately interpret and apply state and federal laws, rules, regulations, policies, and procedures affecting student financial aid programs.
• Ability to verbally communicate information in a clear, organized, and concise way in both spoken and written form.
• Ability to take initiative, work independently, and exercise sound judgment in making decisions.
• Ability to accept and follow instructions given in a variety of forms.
• Ability to work cooperatively and effectively in a team environment, and to handle conflict appropriately.
• Ability to prioritize work, handle multiple tasks efficiently, and work under pressure in a high-volume work environment, while maintaining a high level of accuracy.
• Ability to interact with customers in a professional and courteous manner at all times, utilizing available resources to achieve one-call resolution to customer concerns.
• Ability to listen effectively, understand customer inquiries, and ask probing questions to gather customer information.
• Ability to adhere to strict rules for confidentiality.

Military Crosswalk: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Required Minimum Education and Experience:
• Bachelor’s degree from an accredited college or university.
• Three years of full-time experience working with student financial assistance programs.
• Six additional months of full-time work experience demonstrating progressively increasing responsibility with student financial aid programs may substitute for 15 semester hours of required education, up to four years.

Preferred:
• Knowledge of state and federal laws and regulations related to student financial aid programs administered by the Coordinating Board gained through experience administering Texas state financial aid programs.

Physical Requirements and/or Working Conditions:
Work is performed in a standard office environment and requires:
• Regular, reliable, and punctual attendance at work;
• Frequent use of personal computer, copiers, printers and telephones;
• Frequent sitting;
• Frequently works under deadlines, as a team member, and in direct contact with others.

Workforce:
Must be able to:
• Demonstrate knowledge of customer service deliverables.
• Show flexibility and adaptability toward changes in assignments and work schedules, working extended hours as necessary.
• Adhere to the organization’s internal management policies and procedures.
• Contribute to the agency’s performance measures and mission.

Application Requirements:
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board’s employment opportunities website at https://www.highered.texas.gov/careers/.

The Texas Higher Education Coordinating Board participates in E-Verify for each new employees’ Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

Notes to Applicant:
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran’s Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:
• Proof of education and experience listed on the application.
• Eligibility/authorization to work in the U.S.
• Satisfactory results from a pre-employment criminal history background check.
• Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.