DEPARTMENT: Ticket Operations

REPORTS TO: Manager, Box Office

STATUS: Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Your role as a Ticket Operations Agent:

Ticket Operations Agent (TOA) is a year-round, part-time position within the Ticket Operations Department. Your will help with a variety of non-game day and game-day tasks around the office including, but not limited to, supervising Ticket Sellers and Ticket Resolution Specialists, working closely with the Sales and Services teams to help with ticketing related needs. This position is great if you are detail-oriented, driven, and wanting to gain administrative, supervisory, and customer service experience.

All the responsibilities we will trust you with:

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guest expectations
• Supervises Ticket Seller and Ticket Resolution Specialist Staff at ticket windows to assist with game day and customer issues
• Sets a “fan-friendly” tone for the San Diego Padres. Offers immediate acknowledgment of customers visiting the ticket office and quickly evaluates the customer’s intent through listening, specific questioning, empathy, and professional preparedness. Offers appropriate action, service, or solutions based on information received in a professional and polite manner
• Works with the Box Office Manager and Assistant Box Office Managers with Box Office duties
• Helps complete all facets of event setup including but not limited to, dates, times, price structures, ticket types and promo codes
• Readily accesses, interprets, and understands all account information on the ticketing system. Maintains current knowledge of account functions, price types, payment codes, and problem-solving or research-oriented commands in the ticketing system
• Organizes and prioritizes work to be done daily. Proactively seeks out new projects
• Provides support for troubleshooting accounts and procedures with the Sales and Services department, as well as Corporate Partnership, Community Relations, and Military Affairs
• Reconciles daily account work and payments, according to the procedure detailed by the Manager, Box Office
• Assists with work in the ticket office outside of specialty area, including but not limited to, season ticket renewals, packaging and distribution, special events, mailings, post-season games, and VIP will call
• Keeps records of customer activity such as purchases, payments, refunds and communicates discrepancies to the appropriate manager
• Reviews ticket office reports, game reports, audits, and other reports to find any inaccuracies
• Assists in allocating Opening Day and Postseason seats for Season Ticket Holders
• Assists with SMSing and mailing of phone, internet, season and Group tickets, printing when necessary
• Maintains Petco Park’s Main and satellite box offices by cleaning and stocking prior to each homestand
• Conducts training of new and returning Ticket Sellers and Ticket Resolution Specialists on ticketing system and on ballpark policies and procedures
• Collects, verifies, and logs daily ticket office deposits
• Assists with fulfillment of Special Event orders
• Represents the Club in a positive and professional manner at all times
• Other duties as assigned

Your areas of knowledge and expertise that matter most:

• Being consistent, punctual, and having reliable attendance
• Having a strong ability to communicate effectively and work well with others in a collaborative, respectful manner
• Proficient with Microsoft products (Word, Excel, Outlook, Access) and office equipment (copier, laser printer, phones, etc.)
• Must be comfortable answering phones and responding to emails in a professional and timely manner
• Enthusiastic and friendly with a positive and professional demeanor
• Must possess a high degree of discretion and professionalism. Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance and behavior, self-starter, and a positive, team-oriented attitude
• Highly motivated and excellent attention to detail
• Ticketmaster experience preferred
• Is flexible and adaptable to innovative ideas and ways

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Minimum of high school degree. Bachelor’s degree or currently pursuing a bachelor’s degree preferred
• Have basic knowledge of money handling, banking, and accounting practices
• MUST be able to work flexible hours including evenings, weekends, holidays and overtime as needed
• Bilingual in English/Spanish a plus
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Salary and additional compensation:

Per the California pay transparency law, the hourly pay rate for this position is $19.43. Part time, non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, recognition opportunities and paid employee parking.

The San Diego Padres are an Equal Opportunity Employer.

#LI-Onsite