Help Desk Support Engineer

Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support for fm audit software installation. You must have strong customer service skills, proficiency with Microsoft Office, and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm. This position pays $20-$22 per hour based on credentials and experience.

Essential Responsibilities:

• Provide technical support to a large client base

• Resolve support requests professionally and efficiently

• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress.

• Install software

• Contribute to a highly-productive team environment

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Requirements

Knowledge/Skills Required:

• PC and Mac support

• Active Directory management

• Proficient in Microsoft Office, Exchange and Office 365

• Basic computer security concepts

Education/Experience Required:

• Minimum of High School diploma

• A+ certification