Employer Industry: Coffee Retail

Why consider this job opportunity:
- Salary up to $31.97 per hour
- Comprehensive benefits package including paid vacation, sick days, and holidays
- Opportunity for career advancement and personal growth within a supportive company culture
- Flexible scheduling with remote work options
- Paid sabbatical after every 5 years of employment
- Inclusive workplace that values diversity and community involvement

What to Expect (Job Responsibilities):
- Troubleshoot and resolve hardware, software, and network issues for corporate employees and franchise store locations
- Document support tickets with detailed descriptions of issues, resolutions, and actions taken
- Support hardware setup and maintenance for corporate employees including desktops, laptops, and mobile devices
- Collaborate with team members on complex or recurring issues and escalate unresolved problems as necessary
- Prepare shipments of equipment to stores

What is Required (Qualifications):
- Minimum of High School Diploma and Technical Training required
- Minimum of 2 years of experience providing technical support in a professional setting
- Basic troubleshooting skills with hardware and software
- Good communication skills, both written and verbal, with a customer service-oriented mindset
- Ability to excel in a remote work environment, both independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Associate's Degree in IT or equivalent job training preferred
- Experience with helpdesk ticketing systems preferred
- A+ and Net+ certifications preferred

#CoffeeIndustry #ITSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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