PadSplit

Tier 1 - Support Agent

6 days ago

PayCompetitive
LocationRemote
Employment typeContract

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  • Job Description

      Req#: b203af92-5c47-4e14-a89e-3058866d6479

      Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!


      At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it . We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.


      Learn more about PadSplit here


      The Role We Need:


      We are seeking a Support Advocate who is detail-oriented, hard-working, and a natural problem solver with a positive attitude. You will embrace a variety of responsibilities with enthusiasm and contribute to our unique company culture while upholding our core principles and values. As part of our Customer Experience Team, you will collaborate with a dynamic group of agents to deliver exceptional, five-star support to PadSplit members.


      The Person We Are Looking For:


      The ideal candidate is adaptable, empathetic, and a strong communicator. You thrive in fast-paced environments, are quick to learn new systems and processes, and are passionate about providing outstanding customer service. You have a knack for multitasking, possess excellent organizational skills, and approach challenges with a can-do attitude. Your ability to remain calm under pressure and your commitment to excellence make you a perfect fit for our team.

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      Here’s What You’ll Do Day-To-Day:
      • Provide first-level support to PadSplit members via email and phone (Inbound and Outbound)
      • Troubleshoot and resolve issues related to membership, billing, and property inquiries.
      • Document and escalate complex issues to Tier 2 support or appropriate departments.
      • Ensure timely and accurate resolution of member requests and concerns.
      • Maintain a high level of professionalism and empathy in all interactions.
      • Continuously update and expand knowledge of PadSplit's services, policies, and procedures.
      • Contribute to the development and improvement of support processes and resources.


      Here’s What You’ll Need To Be Successful:
      • Excellent verbal and written communication skills.
      • More than 3 years of customer service experience (preferably in a call center environment)
      • Intermediate computer skills, and intermediate level of experience with Google Suite
      • Proficiency with customer support software and tools (e.g., Zendesk, Atlas).
      • Strong problem-solving skills and attention to detail.
      • Ability to work flexible hours, including evenings, weekends, and holidays.
      • Strong ability to consistently follow standard operating procedures (SOPs), ensuring quality and efficiency.
      • Consistent and reliable attendance.
      • Previous experience in customer service or support roles, preferably in a tech or housing-related industry.


      The Interview Process:
      • Your application will be reviewed for possible next steps by the Hiring Manager.
      • If you meet eligibility requirements, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.
      • If warranted, the next step would be a video interview with our T1 - Supervisor for thirty (30) minutes.
      • If warranted, the next step would be a video interview with our Manager of Tier 1 Support for thirty (30) minutes.
      • If warranted, the final step would be taking an assessment.
      • If warranted, then we move to contract!


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      $9,600 - $9,600 a year
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      Job Type: Full-time Independent Contractor

  • About the company

      PadSplit offers clean, modern furnished rooms for rent to community members at an affordable weekly fee, including utilities, WiFi, laundry access, 24/7 telemedicine service and more. See available homes today.