Employer Industry: Federal Contracting

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely for local candidates only
- Supportive and collaborative work environment
- Contribute to a company recognized as a Great Place to Work®
- Engage in meaningful work supporting federal clients

What to Expect (Job Responsibilities):
- Provide front-line technical support via phone, email, web, and in-person interactions
- Assist users with issues related to email, directories, computer operating systems, and desktop applications
- Troubleshoot and resolve hardware and software issues for PCs, printers, and other devices
- Document and track user issues, resolutions, and follow-up actions in the ticketing system
- Maintain a high level of customer service by effectively communicating with users and managing expectations

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of technical support experience, providing phone and in-person support
- Strong problem-solving skills and the ability to work independently or under general direction
- Excellent communication skills, both written and verbal
- Experience using ticketing systems for tracking and managing user support requests

How to Stand Out (Preferred Qualifications):
- Associate's degree in information technology, Computer Science, or related field
- CompTIA A+, Network+, or similar certifications
- Familiarity with ITIL best practices and methodologies
- Experience working in a federal government environment

#FederalContracting #TechnicalSupport #RemoteWork #CareerOpportunity #GreatPlaceToWork

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