Important Note: Professional interpretation experience and/or interpreter certification and training are required for this position. A combination of experience and training can be considered for the role.

Qualifications:

• 3+ years of professional interpreting experience
• Interpreter certification or Interpretation training courses
• Authorized to work in the US
• High school completion or equivalent
• Proficient in English and target language, as determined by our Language Checkup assessment
• Remote Position - must reside in the US

We Offer:

• CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, professional development, and competitive salaries.
• This role typically starts at a base annual salary of $33,280.
• Paid professional interpreter training
• Overtime pay and merit-based increases
• Internal promotion opportunities
• A diverse, inclusive, and supportive environment

Position Summary:

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken.

Essential Functions (major duties & responsibilities):

• Provides meaning-for-meaning interpreting.
• Follows CyraCom’s interpreter protocols as per CyraCom training, policies, and procedures.
• Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
• Maintains confidentiality as per CyraCom Interpreter policies.
• Uses standard office equipment such as telephones, computers, copiers and fax machines.
• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone

Other Duties and Responsibilities:

• Performs all other duties as assigned.

Knowledge, Skills & Abilities:

• Fluency in English and the target language.
• Skilled at communicating, both orally and in writing in English and target language.
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.

• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Skilled in establishing and maintaining effective work relationships.
• Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or another internet browser).

• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.