Timely has come a long way since its inception in 2011. We're a booking and client management software, who want to make life better for people in the hair and beauty industry. We serve over 20,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Our software helps business owners take control of their calendar, make more money and deliver amazing experiences that keep their clients coming back.

In 2021, we were thrilled to join forces with EverCommerce, a US-based leading service commerce platform who offer a suite of integrated SaaS solutions to over 600,000 customers globally. We’ve got big goals and we’re ready to achieve them.

? This is where you come in!

As our UK Customer Success Team Lead, you will be instrumental in shaping and executing an onboarding process that recognises and prioritises the relative value of our diverse customer segments. You will work closely with our Customer Success Coaches, define our customers' initial success criteria, and ensure that Timely's solutions align with our customers' goals. Your primary objectives will include high-quality onboarding, adoption of our payments platform, TimelyPay, exceeding revenue retention goals, and leading the UK Customer Success team by example. You will also collaborate with the Head of Global Customer Success to shape our broader Customer Success strategy, develop team targets and KPIs, and share a deep passion for delivering Customer Success at scale.

? We’d love to hear from you if you have…

• Experience in a leadership role in a SaaS Customer Success function

• Numbers-driven personality

• Experience in technology-based businesses

• Strong leadership skills

• Great communication skills

• Initiative and self-motivation with a passion for "getting things done"

• Unafraid to get hands-on within the role

• Experience in the beauty and wellbeing industry will be a plus but is not essential

? Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

? Why join us?

We lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home and we provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

? The nitty gritty

• This role is full time, permanent and can be based anywhere in the UK.

• You must be legally entitled to work in the UK.

• The interviews for this role will total around 2.5 hours including a home task.

• Applications close when we find the right person!

? Ready to apply?

People join us because they want to belong to a company that walks the walk and actually puts their people first. Sounds good to you? Don’t wait any longer...click ‘Apply’ and let’s chat!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!