Job Profile Summary
The Tournament Operations Coordinator would serve as a cross functional support role to the Tournament Business Sponsor Relations and Operations Team on the Korn Ferry Tour. This individual’s primary responsibilities will be focused on collecting, organizing and sharing information and best practices as well as serving other key support functions within the Tournament Operations team. This role will also work closely, in conjunction with the TBSR and Operations team, liaising with Korn Ferry Tour tournaments, vendors, and various internal departments.

Key areas of focus would include the management and upkeep of the department Tournament Resource Center, Tournament Operations Guide, Best Practice Newsletter, Tournament Checklists, Tournament Dashboards, Tournament Briefing Notes, and other internal processes that support the year-round tournament operations and tournament business planning function.

The role will demand a high level of organization, data management, proofreading, strategic thinking, creative design and the ability to multi-task across several different disciplines within the department.

QUALIFICATIONS

• Bachelor’s degree required with concentration in Business, Sports Management, Communications or related field preferred

• Minimum two years experience in a business environment with golf-related or tournament experience preferred.

• Demonstrate ability to coordinate and juggle numerous priorities and projects and to meet deadlines without sacrificing effectiveness/quality of work.

• Excellent oral & written communications skills required, as well as the ability to handle multiple tasks in a fast-paced environment.

• Proficient with Microsoft Excel, Word, and PowerPoint

• Able to safely operate a utility vehicle such as, but not limited to, golf carts, utility carts, and shuttle carts

RESPONSIBILITIES/DUTIES

• Develop and maintain all Tournament Operations and Tournament Business digital content both internally and externally including the Tournament Resource Center, Tournament Operations Guide, Briefing Notes, and Tournament Advance Checklists.

• Coordinate, develop and manage an internal library of Tournament Operations and other tournament content and best practices to share with external stakeholders throughout the year

• Support Operations Managers to collect all necessary documents and information in the planning process of each event. Including but not limited to: Security/First Aid Checklists, Scoreboard Graphics, Site Plans, Volunteer Organization Charts and Recruitment plans, Volunteer Numbers YoY, Evacuation Plans, Number of Branded Assets, Player and Caddie Menus as well as other items

• Manage and lead the quarterly Volunteer Chairmen meetings. Work with other internal team members to drive volunteer numbers with each tournament through focusing on recruitment efforts, trainings, communication and appreciation plans.

• Lead the Volunteer Referral Incentive Sweepstakes each year

• Track and ensure the submission of each tournament’s Volunteer of the Week. Work with internal team to send out gifts and thank you notes to each Volunteer of the Week

• Work with each tournament to create specific Tournament Surveys to be ready to distribute immediately after each tournament. Work with Player Relations to ensure Player Links and Tournament Websites are always up to date with the most accurate information for Players, Caddies, Fans and other stakeholders

• Support the Competitions Department in creation and implementation of tournament specific Caddie Credentials

• Develop, disseminate and track operational surveys as requested

• Support the Korn Ferry Tour Physical Therapy & other player support staff by coordinating the location each week and communicating to the tournaments and respective staff onsite

• Support cadence of Pre-Tournament Operations Calls with various constituents to ensure alignment on all operational areas leading into tournaments

• Support the Tournament Operations team in tracking and ordering of equipment for any required branded assets for the upcoming year.

• Assist with the planning and operational execution of PGA TOUR Q-School

OTHER RESPONSIBILITIES

• Various other duties during tournament planning cycle and execution as determined

• Make visits to tournaments as needed