Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

We are currently recruiting a Tower Suites Concierge to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.

Duties include

• Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
• Adapt to every guests individual requests and go out of your way to deliver this
• Ensuring that the rooms are of impeccable standard of cleanliness
• Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager

About you

• Excellent communication skills
• Good eye for detail
• Able to work on your own, and also be part of the team
• Enthusiastic, energetic, and able to put a smile on guest’s faces
• Brilliant customer service

If you can answer yes to these questions, we want to hear from you!

This is a seasonal position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Due to the nature of our business you will be required to work evenings, weekends and bank holidays.

We offer fantastic benefits including a Merlin Magic Pass, allowing you to take family and friends to visit Merlin Attractions for free, 40% discount on LEGO booked online, 25% off in our retail shops and restaurants and much more!

About Merlin

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND, The Bear Grylls Adventure and the Coca-Cola London Eye - and the commitment and passion of its managers and 29,000
employees.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at hrqueries@warwick-castle.com and one of the team will contact you as soon as possible.