Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Salary starting at $12.50/hour
- Opportunities for career advancement, including positions in supervision and management
- Paid Time Off and paid holidays to promote work-life balance
- Incentives & rewards programs with cash bonuses and prizes
- Comprehensive health benefits available after 90 days for full-time employees
- Supportive and engaging work environment with a focus on team collaboration

What to Expect (Job Responsibilities):
- Handle inbound calls and make outbound inquiries using advanced contact center technology
- Resolve customer issues and provide technical support over the phone
- Identify sales opportunities and apply sales skills to enhance customer experiences
- Escalate customer dissatisfaction appropriately and ensure first call resolution
- Maintain accurate account management using systems and technology

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data entry utilizing a computer
- Fluent in reading and speaking English
- Ability to work scheduled shifts and maintain punctuality

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service or technical support in a contact center environment
- State or Federal work experience

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