Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting salary of $12.50 per hour
- Incentives & rewards with the potential for cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement within the organization
- Paid training to develop new skills while earning a paycheck
- Supportive and engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound calls and make outbound sales inquiries using contact center technology
- Listen to and resolve customer issues while providing technical support
- Recognize sales opportunities and apply sales skills to upgrade customers
- Explain products and processes effectively during customer interactions
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data entry utilizing a computer
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and familiarity with computer applications

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or sales in a contact center environment
- Previous state or federal work experience

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