Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting salary of $12.50 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive health benefits available after 90 days for full-time employees
- Paid Time Off and paid holidays to ensure work-life balance
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade customer experiences
- Provide excellent customer service by resolving issues and ensuring first-call resolution
- Appropriately escalate customer dissatisfaction when necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Experience with data entry utilizing a computer
- Ability to read and speak English fluently
- Must have a wired, high-speed internet connection (Download speed of 20Mbps+)

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
- Experience in state or federal work environments

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