Job Title

Job Description

As a Trainee, your role will be to help deliver world-class and industry leading support to our global client base. We're looking for people with a passion for providing excellent customer service and who have an interest in learning more about financial markets. This entry-level role is ideal for recent graduates with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment. This role is also suited for anyone who has previous client services experience, and thrives on interacting and assisting clients with wide range of queries. The role is based in our offices in Sandton Johannesburg.

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Your role in the Team

As a Trainee, your role will be to help deliver world-class and industry leading support to our global client base. While you'll be based in our Sandton Johannesburg office, you'll be working with our global trading services team around the world in London, Chicago, Melbourne, Singapore, Dubai, Bangalore and Krakow. Join IG, and you'll be joining the best in an always-moving industry. We're constantly improving and developing our products and services.

What you’ll do

• Utilise our cutting edge cloud-based contact centre to provide trade and admin support on OTC derivatives to our global client base across phone, email and web chat.
• Champion the client and bring the client experience to the forefront
• Gain a strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds and commodities
• Gain a strong understanding of financial markets, stock exchanges and macro-economic events
• Provide trading expertise on P&L and margin calculations, order types, charges, trade assistance & investigations
• Providing an execution-only phone dealing service (following relevant training)
• Answering queries and cross-selling of our products and platforms
• Run daily morning market calls
• Resolving trade disputes
• Participating in and running various local and international projects
• Providing clients with technical support with our front-end platforms and chart packages such as MT4, TradingView and ProRealTime
• In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, trading services specialisms, managerial and dealing roles

What you’ll need for this role

What you will need is a genuine interest in working in financial markets, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

• Continuous improvement mindset
• Have drive and ambition for a favourable client outcome
• Drive change and deliver meaningful impact across processes, people and technology
• Interest in client services together with an eagerness to work with clients
• Upbeat and enthusiastic individual
• Able to be part of a team and work collaboratively
• A degree-level education, finance-related preferred
• Fluency in English (written and spoken)
• Excellent interpersonal and communication skills
• The ability to work well under pressure
• A logical and analytical approach to problem solving
• Confident to employ basic maths skills, particularly mental arithmetic.
• Strong organisational and time management skills
• Literacy in MS Office
• Desirable: experience of working in a client facing role within Financial Services

How you’ll grow

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Flexible working hours and work-from–home opportunities

Additional pay through voluntary weekend and overtime work

Performance-related bonuses

Generous company contributions to pension, insurance and medical plans

Career-focused technical and leadership training

Contribution to gym memberships and more

Your birthday off

Two volunteering days leave per year

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favorite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy. So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Number of openings