Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role The Trainer in partnership with the Department Lead and Supervisor will participate in the overall administration and follow-up of training within the fulfillment center. What You'll Do - Trainers will provide the following support for new hires within the facility: - On-the-job training: Trainers will spend two weeks with each new hire conducting on-the-job training - Facility and department tour: Trainers will take all new hires on a tour of the facility to point out key areas and then dept specific work areas - High-level safety overview – Trainers will cover any dept specific safety policies and procedures - Trainers will ensure that new hires have completed all required courses within the first 2 weeks - 30-day check-in: Trainers will be with the new hires after 30 days on the job to check in and cover any outstanding questions - Trainers will provide all associates with updates on policies and procedures - Trainers will provide Training Coordinators with feedback on areas that need to be focused on in the new hire training classes to ensure we are providing new hires with the most relevant information possible - Trainers will complete formal observations with associates that have been identified due to quality or performance and provide their findings to area management - Trainers will conduct random knowledge checks in each department and track results. - Trainers must communicate with business units to create awareness of training opportunities. - Trainers must support the supervisor, manager, and/or director on special projects or reports as needed. - Trainers must be shift flexible and able to move to other shifts as needed to support training needs. - Trainers must be able to cross-train and learn all departments What You Bring - Intermediate knowledge of Warehouse Management Systems and MS Office preferred - Previous training or mentoring experience is a plus - Ability to analyze data for trends and make recommendations for improvement - Excellent, timely, and professional interpersonal communication skills - Ability to communicate clearly in both written and verbal Essential Physical Requirements - Continuous/frequent walking or standing for long periods of time - Continuous/frequent pushing or pulling of heavy carts – up to 50lbs