Department/Unit:

Physicians Billing

Work Shift:

Day (United States of America)

The Professional Billing Training Coordinator is responsible for the design and delivery of dynamic instruction with emphasis on professional billing functions. Candidates will have demonstrated skills in raising proficiency, building confidence, and developing interpersonal skills of trainees. Ability to monitor and analyze quality metrics and design targeted remediation. Strong commitment to developing ongoing resources in support of individual staff continual improvement goals. This position is responsible for training staff on securing revenue for services provided by Physicians of Albany Med by completing appeals, phone calls, and account review.

• 3 – 5 years hospital, physician billing or registration
• Training experience of the adult learner in healthcare setting or similar field
• Strong computer skills including excel, word, powerpoint and access

• Proven ability to train and execute strong customer service skill via telephone with ability to exceed expectations
• Ability to multi-task in a fast paced work environment; must be able to manage pressure of very tight timeframes to execute task
• Ability to develop strong training resources to support virtual or in-person training program.
• Ability to build confidence, raise skill level and promote a productive training and learning environment
• Experience with monitoring data quality, analyzing and trending
• Excellent time management and organizational skill
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.