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RESPONSIBILITIES:

Primary Point-of-Contact: Serve as the main point-of-contact for Managed Services during the Transition Phase, handling all planning and programmatic activities.
Scope Management: Manage the scope of entitlements throughout the service transition phase of engagements.
Stewardship: Oversee the Statement of Work, entitlement details, and onboarding service costs.
Documentation and Process Management: Responsible for creating, maintaining, and refining all Transition Planning templates, processes, and documentation.
Meeting Leadership: While we encourage our PMs to lead, this resource must have the ability to lead internal and customer-facing meetings, including project and service launch workshops, acting as the primary resource for the Transition team if the need arises.
Service Transition Completion: Ensure the successful completion of the Service Transition Phase (onboarding) for customers to the Managed Services platform and services.
Project Management Oversight: Assign and coordinate multiple project transitions, whether managed by the Transition Manager or other Transition Planning resources.
Problem Solving: Create, execute, and troubleshoot all aspects of the Transition Phase for customers, ranging from simple to complex multi-team engagements.
Financial Management: Maintain financial awareness, including tracking, forecasting, and interfacing with accounting for all Onboarding/Transition projects.
Technical Knowledge Acquisition: Gain and maintain knowledge around OEM technologies supported by Managed Services, including SD-WAN, Route/Switch, Unified Communications, Data Center (compute & storage), and Cloud Platforms.
Adaptability and Growth: Embrace change, learning, and new opportunities in a fast-paced environment.
Team Collaboration: Assist with other Transition Team activities and planning to ensure a cohesive and team-oriented atmosphere.
Hands-On Support: Willingness to jump in and execute roles where help is required during busy times.
Matrix Organization Collaboration: Ability to work well with various teams in a matrix organization and provide insights into the onboarding process for the overall service. Personally manage and program internal processes.
Client Interaction: Work effectively with external clients at both the frontline and executive levels.
Project and ITIL Methodology: Understanding of project management methodologies and ITIL methodologies.
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QUALIFICATIONS:8 to 10 years of proven experience in PMP experience or in transition management or a related field.
Strong leadership skills with the ability to own and refine processes.
Excellent project management and organizational skills.
Financial acumen related to tracking and forecasting project costs.
Technical knowledge of OEM technologies supported by Managed Services.
Exceptional communication and interpersonal skills.
Ability to manage multiple projects simultaneously.
Desire for continuous learning and adaptability in a dynamic environment.
Willingness to take on additional roles and responsibilities as needed.
Experience working in a matrix organization.
Proficiency in project management and ITIL methodologies.

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QUALIFICATIONS:

• 8 to 10 years of proven experience in PMP experience or in transition management or a related field.
• Strong leadership skills with the ability to own and refine processes.
• Excellent project management and organizational skills.
• Financial acumen related to tracking and forecasting project costs.

• Technical knowledge of OEM technologies supported by Managed Services.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Desire for continuous learning and adaptability in a dynamic environment.
• Willingness to take on additional roles and responsibilities as needed.
• Experience working in a matrix organization.
• Proficiency in project management and ITIL methodologies.

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Cisco ACI and Day 2 Operations Briefing - WWT

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program