Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Traveler Counselor role at GBT is to deliver outstanding travel service experience for our Corporate and Business Travel Customers by providing creative and timely travel solutions.

The role will form part of a highly skilled team of Corporate Travel Counselors, located across Business Travel Centers (Oslo, Bergen, Ulsteinvik), on-site at client locations as well as working virtually from home. You will report to a Team Coach.

Key accountabilities:

• Act as Travel Advisor and Consultant to Corporate Business travelers.
• Act as the point of sale on all travel requirements, arranging both routine and sophisticated business travel for air, road, rail and accommodation.
• Provide consultative advice, solutions and recommendations. This includes conducting analysis and research on the best available fare/routing mainly using Amadeus as GDS and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements.
• Handle the booking process through the ticketing and order fulfillment, either over the telephone, via email or chat system.
• Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.
• Ensure to meet the servicing of your nominated account or clients travel requirements.

Experience:

• Have at least 2 years’ corporate travel counselor experience, including detailed understand of fares and ticketing rules, both domestic and international, land, air and sea travel.
• Understanding and awareness of partner products and services, such as airline, hotel and vehicle or rail services.
• Experience in working with at least one Global Distribution System (GDS) such as Sabre, Travel port or Amadeus. Amadeus being the key provider.
• Could have some leisure, airline reservation, or other travel experience.
• Experience working in a high touch service environment where performance is measured through both customer satisfaction as well as through meeting and exceeding key revenue and servicing targets.

Skills:

• Passion for Excellence in Client Service
• Professional Communication – written and verbal - both Scandinavian language and English is required.
• Attention to detail.

‘ Ability to act with integrity, and deal sensitively with personal and confidential traveler information.
• Native GDS expertise – Amadeus is preferred.
• Problem Solving, with a process improvement demeanor
• Able to multi-task while maintaining a professional rapport
• Learning agility and willingness to feedback
• Working as a team

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!