Company Overview:

TapestryHealth is dedicated to improving the quality of care for patients in skilled nursing facilities. We deliver innovative, technology-enabled healthcare solutions designed to enhance patient outcomes, optimize operations, and support the unique needs of long-term care providers. With a team of experienced professionals and cutting-edge tools, we collaborate with our partners to ensure the highest standards of care while reducing barriers to access and efficiency. Together, we are transforming healthcare for the better - one patient, one facility, and one solution at a time.

Job Overview:

TapestryHealth is seeking a skilled & motivated Operations Supervisor to join our rapidly growing Regional Operations team. The Supervisor manages the daily operations of the Traveling Medical Assistant team. Develops & implements (in partnership with Director Operations, Operations Supervisors, and HR) standard processes and policies for all Medical Assistant functions. Supervisor ensures appropriate travel expectations, drives communication & engagement with team leads and Traveling Medical Assistant team.

Key Responsibilities:

• Manage employees ensuring high performance through regular feedback and coaching, while providing day-to-day operational oversight.
• Serves as an escalation point for any issues with assigned facilities, working with other leaders within Operations, Account Management, and/or Implementation as needed.
• Approval of timecards, PTO, and Expenses
• Collaborates with IPV team to ensure that IPVs can be completed in a timely/efficient manner.
• Supports IPV coverage as needed when a Traveling MA calls out or encounters an issue while onsite.
• Supports travel process for Traveling MAs. Reviews expenses and validates travel stipends.
• Conduct interviews, training, and onboarding of new staff for department.
• Assists in the evaluation of staffing ratios, competencies, performance, and professional development of direct reports.
• Leads regular team meetings with Medical Assistant team.

Qualifications:

Required:

• Bachelor's degree in business administration, operations management, or a related field (preferred but not always required).
• Active Medical Assistant certification
• Proven experience in operations, logistics, or a supervisory role
• Experience managing teams and improving operational processes.
• Problem-solving skills

Preferred:

• Experience in the health care field
• Exceptional organizational skills and ability to multitask

Proficient in Microsoft Word, Excel basics

Starting annual salary starting at $60,000 depending on experience.

Pay Range: $60,000 - $70,000 per year