Employer Industry: Government Services

Why consider this job opportunity:
- Salary up to $29.31 per hour
- Opportunity for career advancement and growth within the organization
- Remote work options available up to five days per week
- Comprehensive training program provided for new employees
- Generous benefits package including health, dental, and vision insurance
- Paid holidays and parental leave, along with retirement savings plans

What to Expect (Job Responsibilities):
- Assist community members with income tax inquiries and provide information on related issues
- Respond to customer inquiries and resolve problems effectively and efficiently
- Maintain accurate records of customer interactions and transactions
- Participate in training sessions and ongoing professional development
- Occasionally attend required in-person meetings and training sessions in Dimondale, MI

What is Required (Qualifications):
- High school diploma or equivalent educational level
- One year of experience in customer service responding to inquiries and resolving issues
- Two years of experience for higher-level positions, as specified
- Must possess excellent communication skills, both verbal and written
- Ability to work in a remote setting with secure internet access

How to Stand Out (Preferred Qualifications):
- Experience with Michigan individual income tax processes
- Familiarity with customer relationship management (CRM) software
- Previous experience working in a government or public service environment
- Proficiency in Microsoft Office applications
- Demonstrated ability to provide exceptional customer service in a call center setting

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