UK Short Breaks Call Centre Advisor

Chessington World of Adventures Resort, Leatherhead Road, Chessington, KT9 2NE

£12.30/hour
Various start dates available
Guaranteed hours, minimum 30 per week

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

• Creating AWESOME bookings for our amazing guests
• Amending bookings
• Answering phone calls, emails and live chats
• Understanding and providing information on our 5 Resorts and multiple off-site hotels
• Upselling package add-ons to guests to ensure they have booked the perfect stay
• Meeting targets
• Working well as a team

• Be 18 years of age or over (Essential)
• Be able to remain calm under pressure
• Have good organisational skills
• Know how to use Microsoft Office and have basic IT skills
• Have the ability to write emails (good grammar and punctuation)
• Be a team player
• Have call centre experience (Desirable not essential)

Benefits include...

• Pension
• Discretionary company bonus
• 20 days holiday
• Merlin magic pass (20X tickets for you and your friends and family to get free admission to all of our attractions world wide)
• 25% discount in our retail shops and restaurants
• 40% discount on LEGO
  

Everyone matters at Merlin…
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.