Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Other Weekend

Scheduled Hours:

Varies

Shift:

Hours:

0

Cost Center:

99940 - 6165 HR Staffing Partners

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

We're Hiring for Support Roles!

Please join us for one of the following dates:

Virtual Events:

September 3rd, 2024, from 10am - 2pm and 3pm-7pm

October 8th, 2024, from 10am - 2pm and 3pm-7pm

November 12th, 2024, from 10am - 2pm and 3pm-7pm

Positions available and qualifications:

PCA I:

Summary: Under the direction and supervision of a Registered Nurse or Licensed Practical Nurse, this position performs a variety of patient care activities to meet the personal needs and comfort of patients. Responsible to the Nurse Director and/or designee of the patient care unit assigned.

Residential Counselor I & II:

Summary: Functions as a member of the treatment team by assisting with the implementation of treatment services. This includes but is not limited to monitoring of daily patient activities, assisting with direct client care, documentation, orientation of clients to the unit, and ensuring that clients comply with all treatment groups and unit/program rules.

Position Qualifications:

License/Certification/Education:
Required:
1. Residential Counselor I: Minimum of a high school diploma/GED/HiSet required.
2. Residential Counselor II: Requires a Bachelor’s degree; preferably in the field of psychology or human services
3. Must have a current valid US-issued driver’s license and a registered, inspected and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company vehicle.] except those working in Passages, MYR, Urgent Care, Detox TSS, and CSS.
4. Must be able to pass a CORI background check.
5. MYR, Beryl’s House, Faith House, Orchard Street: Must be able to pass a CORI (Criminal Offender Background Check) and a DCF/CPS (Department of Families Adam Walsh/Child Protective Services background check)

Preferred:
1. Associates degree preferred.
2. Certification in addiction counseling or a minimum of 2 years’ experience in the substance abuse field is preferred.

Experience/Skills:
Required:
1. Understanding of addiction and recovery.
2. Awake Overnight Residential Counselors: Must be able to remain awake and alert during the overnight shift to provide a safe and healthy environment for our staff and co-workers

Preferred:
1. Previous human services experience preferred.

Registration Representative:

Summary: Under the general direction of the Patient Access Manager, and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information. General administrative duties include answering telephones, assisting with patient wayfinding, and providing estimates. Collects patient liabilities prior to or on the date of service, as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Tret, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc. Is responsible for maintaining confidentiality of patient information.

Position Qualifications:

License/Certification/Education:
Required:
1. High school graduate or GED required.

Experience/Skills:
Required:
1. Customer service experience required.
2. Receives on the job training under close supervision.

Preferred:
1. Previous clerical and Meditech experience desirable, but not required.
2. A good understanding of medical terminology helpful.

Project Worker:

Summary: Performs extensive cleaning duties. Applies knowledge of cleaning equipment and methods. Uses power buffers, vacuums, and other related duties for checkouts including sanitizing beds, making beds, cleaning patient rooms, furniture and floors.

Position Qualifications:

Experience/Skills:

Required:
1. Ability to read, write, and follow simple English instruction.
2. 2 to 3 years’ experience as a Houseworker.
3. Employees must be at least 18 years of age to perform this role.

Financial Counselor:

Summary: Under the general direction of the Financial Counseling Supervisor/Manager and/or Financial Clearance Director, the Financial Counselor (Certified Application Counselor) provides a key role in providing a health care coverage needs assessment with patients, community applicants, and family members. Determines eligibility for MassHealth, Qualified Health Plans, Children’s Health Insurance, Health Safety net and any other coverage that they may qualify. Provides guidance and assistance to patients, various internal UMass staff, physician offices and third-party vendors regarding financial assistance programs.

Position Qualifications:
License/Certification/Education:
Required:
1. High School Graduate.
2. Certified Application Counselor (CAC)certification required within 45 days of hire as a condition of employment.
3. Completes annual recertification and all mandatory ongoing training provided by the Massachusetts on-line Learning Management System and complies with privacy and security regulations that meet all federal program standards.

Preferred:
1. Associate or bachelor’s degree in Business, Social Services or related field.

Experience/Skills:
Required:
1. Previous experience in healthcare, accounts receivable, Financial Counseling, medical billing, or a related field.
2. Proficient data-entry and strong organization skills with attention to detail.
3. Effective communication and customer service skills both verbal and written.
4. Ability to use specialized applications software and computers systems for patient registration and scheduling.
5. Ability to work independently with strong problem resolution skills.
6. Must provide own transportation.
7. Ability to prioritize and work in high volume, fast paced, team-oriented environment.
8. Ability to take directions and work independently.
9. English speaking, reading and writing skills

Preferred:
1. Bilingual speaking, reading.

Cook:

Summary: The cook position is responsible for the preparation, storage, and distribution of hot and cold food for the cafeteria, patient meal service, special functions and outside programs. Maintains high standards for sanitation in the production area. On a daily basis, prepares assigned recipes in proper quantities meeting established standards to ensure the highest in customer satisfaction.

Position Qualifications:

License/Certification/Education:
Required:
1. High School degree or the equivalent
2. Must be able to read, write and comprehend English
3. Must be able to follow both written and verbal instructions

Experience/Skills:
Required:
1. 2 years culinary food service training

Preferred:
1. 3 years institutional cooking experience, preferably in a health care facility

Room Service Attendant:

Summary: Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as liaison between patients, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient special requests, issues, and concerns. Works as a cooperative team member in support of the established goals and objectives of the Food and Nutrition Services Department.

Position Qualifications:

License/Certification/Education:
Preferred:
1. High School education or equivalent.

Experience/Skills:
Required:
1. Excellent communication and interpersonal skills.
2. Ability to read, write and speak English.
3. Ability to perform multiple tasks under time constraints and constant interruption.
4. Basic knowledge of unit weights and measures and basic mathematical functions.

Preferred:
1. Prior experience in a patient care capacity strongly preferred.

Patient Observer:

Summary: The Patient Safety Observer is responsible to provide continuous safety observation of patients to which they are assigned. The primary function in this role is to ensure patient safety and comfort. As part of the care team the Patient Observer may be asked to participate in supporting the patients with their activities of daily living, including, but not limited to, ambulating, feeding, and repositioning of patients as directed by nursing. The Patient Safety Observer may engage with the patients if appropriate and can use casual talk, sensory box including cards, coloring books, games. All care is to be documented and communicated through report with the designated staff member. All issues/concerns are to be reported immediately to the licensed clinical charge person.

Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma or equivalent.
2. CPR Certification within 6 months of hire.

Experience/Skills:
Preferred:
1. Previous position held in a healthcare setting preferred.

Unit Secretary:

Summary: Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.

Position Qualifications:

License/Certification/Education:

Required:
1. Equivalent to high school plus additional specialized training.
2. Knowledge of a variety of office procedures, operation of office equipment such as computer.
Experience/Skills:

Required:
1. Ability to handle multiple priorities and effective communication.
2. 3 to 12 months experience.

Inpatient Coder:

Summary: The Inpatient Coder performs ICD-10-CM and PCS coding for inpatient Medicare and Commercial payers, selecting the optimal DRG for optimal reimbursement and severity of illness. Adheres to the coding and billing regulations established by the American Hospital Association (AHA), American Medical Association (AMA), and Center for Medicare and Medicaid Services (CMS). Effectively corresponds with physicians for clarification of diagnosis or procedures and assists with identifying and reporting quality assurance issues.

Position Qualifications:

License/Certification/Education:
Required:
1. Minimum: High School Diploma or equivalent and AHIMA Certification
2. RHIA, RHIT or CCS certification

Preferred:
1. Associates degree with AHIMA Certification
2. 1 - 3 years experience in inpatient coding and DRG reimbursement

Experience/Skills:
Required:
1. Comprehensive Knowledge of Medical terminology.
2. Computer literacy and proficient with Windows applications.
3. Excellent customer service skills with the ability to communicate effectively.
4. Exceptional organizational skills with attention to detail.
5. Excellent knowledge of Anatomy, Physiology and ICD-9-CM and CPT-4 coding. 6. Ability to problem solve, organize and prioritize workload to meet TAT benchmarks.
7. In depth Knowledge of report writing and query building.
8. Comprehensive knowledge of billing practice and procedures.
9. Must maintain current knowledge of coding and billing practices through reading or newsletters, publications and attendance at seminars.
10. Must maintain a positive attitude and professional manner
11. EDM Security Group assignment is EDM_HIS Record Processing

Product Assistant:

Summary: Cleans, prepares, slices, chops, mixes, seasons, portions, wraps and labels food products including but not limited to vegetables, fruits, salads, sandwiches as well some hot food products. Portions desserts, prepares and uses food garnishes.

Position Qualifications:

License/Certification/Education:

Required:

Experience/Skills:

Required:
1. Must be able to follow oral and written directions. Requires simple use of formulas and adjustable measuring instruments and graduates. Over 3 and up to and including 6 months training. Employees must be at least 18 years of age to perform this role.
Preferred:
1. Food production or food service experience preferred.

(HAC only) Current Basic Life Support Certification required within 30 days of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.