NHS
Urgent Care Support Worker
This job is now closed
Job Description
- Req#: C9437-24-0644?language=en&page=30&sort=publicationDateDesc
- Carrying out assigned duties from the Shift Coordinator, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff, reporting back any observations made whilst providing care to the wider team.
- Supporting service users waiting for assessment in the Emergency Department/wider hospital site (including 136 suite), providing emotional support, guidance and brief interventions where indicated.
- Liaising with other services & collecting information to ensure a joined-up approach to care for service users.
- Whilst it is envisaged that the post holder will predominantly work within the MHLT, there may also be an expectation to support other Urgent Care services within the division, dependent on service requirement.
- The post holder will provide support.
- Give time to an allocated group of service users and promote their Recovery.
- They will assist the Named Worker in completing psychosocial assessments and interventions relevant to the service user and provide carer support as needed.
- Whilst it is envisaged that the post holder will predominantly work within the HBTT, there may also be an expectation to support other Urgent Care services within the division, dependent on service requirement.
- Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- NVQ Level 2 in a health and social care related subject or equivalent experience
- Experience of working with people with mental health problems
- Experience of working within an acute or urgent care setting
- Basic understanding of mental health issues
- Understanding of the issues around confidentiality
- An awareness of the Mental Health Act, Mental Capacity Act and Human Rights Act
- An understanding of the link between physical and mental health
- Good communication skills and the ability to form good relationships with a wide range of people including professionals, service users and carers.
- Basic IT literacy skills
- Have evidence of good time management and organisational skills being able to work under pressure
- Be motivated and flexible with a positive attitude to change and commitment to service improvement
- Commitment to undertake the Trust's mandatory training and continuing professional development
- Undertake delegated duties and work as an effective team member
- Ability to remain calm in emergencies and support others during difficult situations
- Ability to follow policies, and care related procedures, e.g. special observations
- Be able to utilise the current IT systems within both GMMH and MFT such as the Electronic Patient Record(s) and Datix
- Be able to work a range of shifts over a 24-hour period
- Be prepared to support other Urgent Care services within in the division where required
- NVQ Level 2 in a health and social care related subject or equivalent experience
- Experience of working with people with mental health problems
- Experience of working within an acute or urgent care setting
- Basic understanding of mental health issues
- Understanding of the issues around confidentiality
- An awareness of the Mental Health Act, Mental Capacity Act and Human Rights Act
- An understanding of the link between physical and mental health
- Good communication skills and the ability to form good relationships with a wide range of people including professionals, service users and carers.
- Basic IT literacy skills
- Have evidence of good time management and organisational skills being able to work under pressure
- Be motivated and flexible with a positive attitude to change and commitment to service improvement
- Commitment to undertake the Trust's mandatory training and continuing professional development
- Undertake delegated duties and work as an effective team member
- Ability to remain calm in emergencies and support others during difficult situations
- Ability to follow policies, and care related procedures, e.g. special observations
- Be able to utilise the current IT systems within both GMMH and MFT such as the Electronic Patient Record(s) and Datix
- Be able to work a range of shifts over a 24-hour period
- Be prepared to support other Urgent Care services within in the division where required
Job summary
An exciting opportunity has arisen to be a part of the North Manchester Urgent Care services with mental health liaison and home-based treatment teams. A support worker post is available in each team. You will be working with a dynamic, enthusiastic and compassionate team who will support you in your development and skills within urgent care.
The successful candidate will be a part of the multi-disciplinary teams and contribute to patient care and service development. Both teams involve assessing patients and providing support to those who are experienced a self-defined crisis. As a support worker within the services your role will be vital in continuing the recover for our services users and providing support to their carers.
Main duties of the job
For a successful candidate for MHLT your duties will include:
For a successful candidate for HBTT your duties will include:
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Date posted
26 April 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
437-6115560-A
Job locations
Education Centre Mainway Building
North Manchester General Hospital, Delauney's Road
Manchester
M8 5RB
Job descriptionJob description
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Person SpecificationPerson Specification
Education & Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills & Abilities
Essential
Desirable
Other
Essential
Education & Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills & Abilities
Essential
Desirable
Other
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Education Centre Mainway Building
North Manchester General Hospital, Delauney's Road
Manchester
M8 5RB
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
Education Centre Mainway Building
North Manchester General Hospital, Delauney's Road
Manchester
M8 5RB
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.