NHS
Urology Virtual Triage PPC
This job is now closed
Job Description
- Req#: C9214-25-0272?language=en&page=222&sort=publicationDateDesc
- Answering and making phone calls to patients and colleagues.
- Thoroughly managing an in-depth patient-based Excel document.
- Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
- Tracking patients in the virtual triage platform.
- Validating PTL (Patient Tracking List).
- Performing audio typing as required.
- Collaborating closely with consultants and colleagues across the Urology services.
- Tracking patient case notes.
- General administrative duties including photocopying, faxing and filing.
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems - As applicable to speciality
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent)
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
- European Computer Driving Licence
- On the job training.
- Quality Customer Service
- Previous NHS knowledge and experience
- Regular attendance and willingness to work flexible hours as necessary
- Computer literate, with experience of using a keyboard with a high level of accuracy.
- Knowledge of NHS or service provider in general
- Thorough knowledge of healthcare administrative systems and processes
- Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
- Experience of using a full range of IT/Patient data systems
- Confidentiality and Data Protection
- Health and Safety
- Equality and diversity
- Sound office clerical background providing knowledge of relevant procedures.
- Experience of using a full range of IT / Patient data systems - As applicable to speciality
- Good general education with GCSE English at grade C or above, (or equivalent).
- RSA II (or equivalent)
- Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
- NVQ in Customer Care
- Institute of Health Records & Information
- Management Diploma (IHRIM)
- European Computer Driving Licence
- On the job training.
- Quality Customer Service
- Previous NHS knowledge and experience
- Regular attendance and willingness to work flexible hours as necessary
Job summary
The Urology department at King's Mill Hospital is seeking an experienced and enthusiastic Virtual Triage Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.
As a Virtual Triage Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the virtual triage process, ensuring that patients receive timely and appropriate care.
You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.
Main duties of the job
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
Date posted
28 March 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,071 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
214-SRG-6948918-S
Job locations
Kings Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Job descriptionJob description
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Job responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person SpecificationPerson Specification
Knowledge
Essential
Desirable
Qualifications
Essential
Desirable
Further Training
Essential
Experience
Essential
Contractual
Essential
Knowledge
Essential
Desirable
Qualifications
Essential
Desirable
Further Training
Essential
Experience
Essential
Contractual
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Kings Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Employer's website
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Kings Mill Hospital
Mansfield Road
Sutton in Ashfield
NG17 4JL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.