City of Dallas - City Hall
Utility Customer Account Specialist I
This job is now closed
Job Description
- Req#: 4036537
- High school diploma or GED.
- Three (3) years of customer service, clerical, billing, accounts payable or financial record keeping experience.
- Associate degree in any field plus one (1) year of the stated experience will meet the education and experience requirements.
- Bachelor's degree or higher in any field will meet the education and experience requirements.
- Effective oral and written communications skills.
- MS Office or similar software skills.
- Ability to serve as a lead.
- Ability to work extensively with numbers and perform reconciliation of account receivables.
- Ability to obtain SAP User License Certification within probationary period.
The Utility Customer Account Specialist I provides and performs entry level tasks in response to customer inquiries (payment/billing), lobby/credit services/billing/lobby/special collections services transactions, complaints, or requests. Maintains and manages customer accounts and performs related work as required under general supervision.1 Identifies and responds to customer inquiries regarding utility services, account activity, and billing/payment/utility process questions.
2 Processes routine entry level changes and corrections in SAP billing system to support accurate and efficient billing/payment processing/credit services/lobby processes.
3 Performs various collection and customer service activities to include contacting customers by phones, making payment arrangements, taking payments, correcting, and resubmitting invoices to internal and external collection department.
4 Utilizes accounting debit and credit principles to evaluate account payables and receivables to explain and evaluate account history.
5 Performs entry level clerical, analysis and data entry related to payments received and customer accounts; opens, closes, and transfers accounts and performs adjustments to accounts.
6 Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, service orders, customer service processes and consumption issues.
7 Exercises diplomacy and professionalism and maintains strict confidentiality in accordance with Red Flag rules.
8 Prepares clear and concise spreadsheets and correspondence at a basic level.
9 Verification of cashier’s drawer and cash drop for end of day closing.
10 Creation of form letters, monitoring/response to shared customer inquiry emails, answer incoming calls and pulling voicemails from shared customer phone line.
11 Assist lobby walk-in customers by providing customer service functions.
12 Performs any and all other work as needed or assigned.
EDUCATION:
Knowledge, Skills & Abilities:
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.About the company
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