Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

How do you imagine life at an insurance company - its people, its culture, its offices? We bet that if you swing by Intact Lab, you'll be in for quite the surprise! With offices in downtown Toronto and Montreal, the Lab is a digital innovation hub tasked with creating cutting-edge insurtech products that improve the lives of millions of Canadians.

The Lab merges the best of two worlds: the culture of a start-up, with the resources and means of a large enterprise (you'll have access to all the tools you've ever dreamed of!). With a dynamic team, exciting challenges, beautiful offices, inspiring colleagues, and a great work culture (we rank as one of Canada's top 100 places to work), Intact Lab offers an amazing environment to develop your skills and grow your career.

Are you passionate about digital innovation and digital experiences? Are you skilled at translating complex requirements into usable and delightful experiences? Do you keep on top of the latest trends in design and love experimenting with new tools and methodologies? We've got the perfect opportunity for you!

As a UX/UI Designer, you play a mission critical role in conceiving and evolving our digital experience. You’ll be part of the Acquisition team, that’s responsible for our online quoters and purchase experience, across multiple brands. You will report to the Design Manager, Acquisition.

What you'll do here:

• Giving a voice to our customers by leveraging user-centric design practices.
• Translate user needs and business requirements into engaging digital features and functionality.
• Assess and optimize feature performance with customers, analytics, and design research.
• Work across cross-functional agile teams, including product, engineering, research, copywriting, marketing, to design customer experiences and internal processes.
• Leverage and interpret Design System libraries and design guidelines while advocating for improvements alongside the design community.
• Create all assets to effectively conceptualize, communicate, and deliver the user experience, while working closely with developers for seamless execution.

Wha you'll do here:

• At least 3 years of experience as a UX/UI Designer.
• Strong capabilities in usability testing and user-centered design practices.
• Capacity to understand business needs and to translate them into design requirements.
• Mastery of design tools, especially Figma.
• Experience with UX research tools an asset (usertesting.com, etc.).
• Experience in producing customer journey maps, process flows, content inventories, wireframes, prototypes, polished interface design files etc.
• You love working in a collaborative environment that has a strong focus on teamwork, innovation, open minds and having fun.
• (Preferred) E-commerce experience, with a focus on growth and AB testing.
• Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Please include your portfolio in your application.

Profile sought:

• Creative, analytical, curious, and ingenious.
• A team player that can share and receive constructive feedback.
• You excel at explaining your ideas to different stakeholders.
• Deeply passionate about design and quality.
• Organized, autonomous, and proactive.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.