Our Company

Equinox Hotels + Resorts is a rapidly expanding global luxury hospitality brand and management company, built on the evolution of Equinox. With a design-forward approach, our portfolio spans urban, resort, and destination locations worldwide, offering high-performance living in architecturally stunning spaces.

We redefine luxury hospitality by integrating the brand’s core pillars of movement, nutrition, regeneration, and community. Tailored for the next generation of travelers, our hotels empower guests to reach their fullest potential, combining fitness, health, and holistic well-being into every aspect of the experience. From personalized services to regenerative spa treatments and nutritious dining, we create environments that energize and inspire.

Our philosophy of "All. And Nothing." balances indulgence with simplicity, ensuring each guest thrives by amplifying performance and pushing limits, ultimately helping them achieve new heights in life.

Job Overview

Responsible for collecting, accounting for and returning all guest and team member laundry and dry cleaning according to established hotel standards.

Essential Job Functions:

• Responds to all guest requests for laundry and dry-cleaning services by retrieving the items to be cleaned from guest rooms.
• Inventories the contents of the laundry/dry cleaning bag and compares it to the enclosed laundry slip. Resolves any discrepancies.
• Notifies the housekeeping manager on duty of any clothing damages or missing items.
• Prepares laundry/dry cleaning and the requisite paperwork for delivery to the outside service company.
• Receives freshly laundered/dry cleaned items upon return to the hotel.
• Inventories and sorts all returned items and resolve any discrepancies.
• Returns all freshly laundered/dry cleaned item to the guest room.
• Handles guest requests for pressing clothing according to established standards.
• Oversees team member uniform program.
• Inventories team member uniforms before leaving the building and upon their return to maintain accurate records
• Hang team member uniforms in the appropriate conveyor slot.
• Processes all laundry requests not sent out to the outside laundry provider done in house such as Gym Clothes.
• Mends, sews and repairs any garments as needed.
• Handles all special requests in a timely and effective manner. Coordinates these requests with the outside laundry provider.
• Collaborates with house attendants on restocking HoSTAR Carts
• Notifies the housekeeping manager on duty of any property damage or missing items.
• Participate in the hotel’s Lost & Found Program
• Reports any required repairs or maintenance.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.

Qualifications/Skills:

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

1. Must be skilled in sewing, tailoring, repairing garments

2. Ability to satisfactorily communicate in English with guests, co-worker, and management to their understanding.

3. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

4. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift

5. Punctuality and regular and reliable attendance.

6. Interpersonal skills and the ability to work well with co-workers and the public.

7. Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Desirable:

1. One - two years prior experience in a similar role or related guest service experience.

2. Prior guest relations training.

3. Knowledge of proper chemical handling.

4. High School graduate or equivalent vocational training.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.

• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 100 lbs.

• Physical Job Requirements: Lifting/Pushing/Pulling/Carrying: Must be able to lift up to 50 pounds. Must be able to push carts or racks weighing up to 150 pounds.

• Bending/Kneeling: 30% of shift: May need to bend to lift items from time to time.

• Mobility: 100% of shift: Must be able to walks through the hotel, including back of the house.

• Continuous Standing: may need to stand while performing some task associated with the essential functions, such as sorting laundry/dry cleaning items.

• Environment Physical Job Requirement: Hearing, vision, speech, and literacy.

• Protective Clothing: Gloves should be used when sorting laundry.

• May need to operate a washing machine, dryer and pressing machine from time to time.

• Explain: One-on-one communication with guest, manager and fellow employees.

• Must be able to inventory items and keep records of completed forms.

• May also be required to handled laundry chemicals.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.