VALET/BELL ATTENDANT-Transportation

Job Purpose:

Parks cars for guests, monitors team member shuttle routes, provides on and off-site transportation, and provides bell services

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides guests with valet parking service by collecting key from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, inspecting vehicle for existing damage and recording information according to established procedures, parking vehicle, collecting receipt when guest requests vehicle, matching receipt and identification tags on key and vehicle, retrieving vehicle for guest, and entering guest information into Computerized Valet Parking System following established procedures. - 30%
2. Promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, assigning and logging wheelchair usage for guests, and notifying the Transportation Shift Manager of any guest complaints. - 20%
3. Provides hotel guests with bell and door attendant service by greeting guests upon arrival, showing them to the hotel front desk, transporting guest’s luggage to and from their room, informing guests of room features and technology, casino and hotel amenities, events and promotions, storing guest luggage as requested, opening main hotel doors for departing guests, and thanking guests upon departure. - 20%
4. Provides tribal, casino, and resort guests with on and off-site transportation by driving transportation vehicles off-site, picking up tribal, casino, resort, and/or marketing department guests, and driving guests to requested destination. - 10%
5. Monitors team member shuttle routes by riding assigned busses, monitoring and ensuring passenger safety during transport, collecting information from team members and guests according to established procedures, assisting guests with club card related inquiries, and assisting guests on and off the bus. - 10%
6. Maintains safe transportation practices by driving within established speed limits and observing safety precautions at all times. - 10%
   

Job Specifications:

Education and Experience:

Essential:

• California Drivers License in good standing
• 6 months guest service experience

Desirable:

• High School Diploma, High School Certificate of Completion, or G.E.D.
• Bell and Door service experience at a premium hotel
• Experience in a gaming environment

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to maintain professionalism and composure
• Ability to complete forms and documents
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to lift and carry up to 50 lbs
• Ability to stand, walk and run for up to eight hours at a time in all weather conditions
• Ability to drive manual and automatic vehicles
• Ability to perform simple mathematical calculations
• Ability to appear for work on time

Desirable:

• Knowledge of Computerized Valet Parking System software
• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None