Vendor Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Supports overall Vendor Management of third party outsourced HW/SW/Labor Professional and Operational Services within HPE Operations. Responsible for the overall management of a service segment of significant scope and complexity at the country or region level. Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a project lead providing direction to team activities, facilitates information validation and team decision making process. Exercises independent judgment to identify a solution. Ability to handle unique situations. May seek advice in order to make decisions on complex business issues.

Job specifics/responsibilities:

• Follow established guidelines and procedures.
• Support activities within specific area of scope and/or geographic responsibility.
• Responsible for the overall management of vendor delivered services, monitoring, governance and control of respective BU responsibilities, policy and process compliance.
• Monitor product support business performance of vendors and help identify when corrective action is required.
• Collaborate with country/ region/ worldwide regarding service and support planning, implementation and performance.
• Report on business performance, partner on recommendations/ solutions to drive business improvements.

Key deliverables/accountabilities:

• Manage Suppliers/Vendor operational relationship and compliance understanding vendor capabilities to match delivery requirements with cost-effective engagement
• Perform and manage tasks based on various projects, programs and established processes
• Proactively manages Purchase Order (PO) renewals
• ORC SharePoint tool administration, this can include timely PO placement in various HPE Procurement tools (e.g., Ariba), overall vetting to ensure data accuracy, coordination between teams, management of multiple internal tools (SFDC) and SharePoints
• Support After-the-Fact (ATF) reduction programs for assigned vendors/ countries or strategies
• Provide support by overarching vendor issues, when engaged by the country or regional leads
• Support Savings interlock processes and assist with CCOW reduction efforts
• Utilize recommended HPE Supplier catalogues
• Support Global Procurement and Vendor Management engagement, e.g., for off-the-shelf services, customized services quotation, SOW negotiation. Following established processes, tools and policies
• Provide support on Supplier/Vendor SOW, ensure SOW is correctly filled in following established guidelines
• Provide guidance to meet contract obligations, to evaluate proposal risks pertaining to contract negotiation with vendor, pricing, contract T&C, RFP, HPE vendor strategy and legal risk
• Liaison with Global Procurement, Finance, Pursuit, HPE Operations teams and support organizations to ensure vendor and business process compliance
• Analyze reports and provide metrics, routinely reviews KPI metrics and ensure corrective action plans are in place as needed

Education and professional experience required:

• Typically, University degree or equivalent work experience
• Typically, 5+ years’ experience in related business, procurement/ administrative/ project support role or relevant work experience
• Experience in customer/ vendor relationship management role is good to have

Other requirements:

• Fluent in written and verbal English
• Organization skills, accuracy, agility
• Moderate level of planning, project management and change management skills
• Negotiating and conflict management skills
• Problem detection and analysis of root cause
• High analytical skills
• Good communication skills, proper phone and email etiquette
• Moderate knowledge of IT and services industry of the company's organization, policies, services offerings, tools, and routes to market
• General technical understanding of HPE products
• Knowledge of customer service principles and practices
• Willingness to cooperate with others and work to the greater good at a regional and WW level
• Creative thinker

Technical skills:

• Very good knowledge of MS Office (MS Excel, Outlook, PowerPoint)
• Intermediate skills in MS SharePoint, SAP and/or SFDC is an advantage
• Knowledge of HPE Procurement tools is an advantage

Join us and make your mark!

We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.