Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As part of the MLSE Venue and Operations team, you will lend day to day support to the Safety & Security and Building Operations teams. Collectively we are responsible for “day of” operations and program design for both the safety and security and operations programs. This includes operational and emergency plans, security and safety awareness campaigns, standard operating procedures, and training courses as it relates to safety & security and operations and at Maple Leafs Sports & Entertainment (MLSE).

Reporting to the Director, Corporate Safety Programs, the Venue and Operations Program Design Intern will have the unique opportunity to support on projects related to the design and development of in-house safety and security programs and operational plans. This includes identifying, designing, and analyzing documents, standards, and policies as it relates to training programs while supporting the Venue and Operations management teams in creating compliance programs for their team(s).

MLSE’s Internship term dates are from January 8, 2024 - April 26, 2024

Responsibilities:

• Collaborate and consult with internal and external team members and other business units to identify requirements, establish learning objectives and assessment strategies
• Design and develop high-quality business materials (manuals, presentation, and job-aids) for a wide variety of stakeholders who require specialized documentation
• Create and maintain standardized templates, operating procedures, maps / drawings, and related processes to assist in the overall improvement of Venue and Operations programs
• Work in tandem with team members to ensure that documents are standardized
• Support the Operations Leadership team with a range of tasks, including administrative and physical support to our venues

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Currently enrolled in a university or college degree/diploma in a document design, visual information packaging, or related field
• Ability to conduct business and communicate in a professional manner
• Ability to perform well under pressure, multi-task, and meet multiple deadlines
• Strong interpersonal and communication (written and verbal) skills
• Ability to work independently with a high degree of accuracy and attention to detail
• Working knowledge of Microsoft Office Suite (SharePoint, Word, PowerPoint, Excel, and Outlook) and Adobe Creative Cloud required
• Previous experience developing policies, procedures and training manuals is considered an asset.
• You are fully vaccinated against Covid-19

Additional Information

Apply by: October 18, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.