U.S. Department of Veterans Affairs
Veterans Service Representative (VSR)
This job is now closed
Job Description
- Req#: 723935900
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
- Bargaining Unit Position: Yes
- If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
- Applicants will be prevented from updating an application after submission.
- Applicants will be prevented from updating assessment responses after application submission.
- Disability, worker and unemployment insurance compensation, insurance, loans, education, or retirement programs.
- Interpreting laws, regulations, or procedures to analyze evidence to make with recommendations; and
- Following procedures to process eligibility claims for benefits such as but not limited to: disability, worker and unemployment insurance compensation, insurance, loans, education, or retirement programs.
- Asking questions relating to military service or medical evidence to make determinations as to the eligibility for programs;
- Reviewing claims or cases to assure all laws have been laws addressed in the adjudication process; and
- Informing claimants of all evidence requirements needed to further process a claim for benefits and/or services.
This position is located in the Department of Veteran Affairs. The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC), Benefits Eligibility Support Team (BEST) or Integrated Disability Evaluation System (IDES) Program Division.
Duties
Hiring Organization: Veterans Service Center (VSC) or Pension Management Center (PMC) or Benefits Eligibility Support Team (BEST) or Integrated Disability Evaluation System (IDES) Program
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims and inputs data necessary to generate the award and notification letter to the veteran describing the decision. Specifically, the VSR will:Requirements
Qualifications
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-07 grade level: one year of specialized experience (equivalent to the GS-05 grade level in the federal service); assisting with documentation to determine basic eligibility for benefits or programs such as but not limited to:
GS-09: You must possess at least one year of specialized experience, equivalent in difficulty and responsibility to the GS-07 level in the Federal service that include:
GS-10: You must possess at least one year of specialized experience, equivalent in difficulty and responsibility to the GS-09 level in the Federal service that include:
Applicants may substitute education for the experience required for the GS-07, GS-09, or GS-10 level.
Applicants may also combine education and experience to qualify at the GS-07, GS-09, or GS-10 level.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
About the company
The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.