Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Access to comprehensive benefits including Medical, Dental, and Vision coverage
- 401(k) plan with matching contributions to support your retirement savings
- Opportunities for professional development through ongoing training and tuition assistance
- Collaborative and supportive work environment with a focus on employee growth
- Engage with clients using innovative technology and improve customer experiences
- Discounts on various products and services offered by the employer

What to Expect (Job Responsibilities):
- Handle virtual teller transactions, including account maintenance, deposits, and withdrawals via Interactive Teller Machine (ITM)
- Provide overrides for client requests that exceed the authority of the Virtual Banker
- Serve as a resource for questions about products, services, and procedures
- Conduct training and ongoing coaching for Virtual Bankers to enhance client service skills
- Ensure the functionality of ITM machines and manage service requests for repairs

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or equivalent
- Must have experience with internet, mobile apps, and navigating software platforms
- Ability to prioritize work and manage multiple tasks effectively
- Strong verbal communication skills and ability to interact positively with clients
- Proficiency in data entry and following detailed instructions

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or banking environment is advantageous
- Familiarity with banking products and services
- Strong initiative and ability to work with minimal supervision
- Experience in training or coaching others in a professional setting
- Knowledge of quality assurance processes related to customer service

#Banking #CustomerService #CareerGrowth #EmployeeBenefits #VirtualBanking

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