Employer Industry: Construction

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement allowing for a better work-life balance
- Collaborative and dynamic team environment focused on customer satisfaction
- Gain valuable insights into the construction industry while enhancing your customer service skills
- Support a leading provider of advanced concrete coating solutions known for quality and reliability

What to Expect (Job Responsibilities):
- Provide real-time assistance to customers via live chat on our website
- Respond to customer inquiries regarding concrete coating services and products
- Assist customers in understanding product specifications and installation procedures
- Guide customers through the ordering process and address any technical issues they may encounter
- Document customer interactions and inquiries in our CRM system for follow-up and quality assurance

What is Required (Qualifications):
- Proven experience in customer service or a similar role, preferably in the construction industry
- Excellent written communication skills with a strong command of the English language
- Ability to multitask and manage time efficiently in a fast-paced environment
- Strong problem-solving skills and empathy when addressing customer needs and concerns
- Familiarity with live chat support software and CRM systems

How to Stand Out (Preferred Qualifications):
- Experience working independently in a remote setting
- Willingness to adapt to changing customer needs and company processes

#Construction #CustomerService #RemoteWork #CareerGrowth #TeamCollaboration

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