Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract-to-full-time transition within the organization
- 100% remote work opportunity
- Supportive and inclusive corporate culture
- Chance to make a positive impact on patient support programs
- Comprehensive training and development resources provided

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing the program
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document information specific to resolutions and escalate unresolved issues as necessary
- Recognize operational challenges and suggest recommendations to management

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#LifeSciences #HealthcareSupport #RemoteWork #PatientCare #CareerOpportunity

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