Job Title: Virtual Tutor

Program: TechnoServe EdTech

Reports to: Product Manager

Location: Lagos/Abuja/Kano, Nigeria

About TechnoServe:

Everyone deserves the opportunity to build a better future. This simple idea has been at the heart of TechnoServe’s work around the world for over 50 years. TechnoServe is a pioneer in leveraging the power of business and markets to create sustainable pathways out of poverty.

The low-income communities in which we work are full of enterprising people. Their small-scale farms and businesses are the keys to economic development. But they face many challenges: low literacy, lack of access to jobs and markets, unpredictable political dynamics and, increasingly, the effects of climate change. For many women and young people, the challenges are even more daunting. Working with TechnoServe staff, people around the world are lifting themselves out of poverty. The results are amazing...when incomes increase and living conditions for families get better, they are able to access health care and education previously out of reach. Communities and even whole countries are better off.

Program Overview: The TechnoServe EdTech Initiative

Building on a successful initiative that harnessed social media and emerging educational technologies to support thousands of entrepreneurs in developing countries, TechnoServe has launched a fully digital entrepreneurship development model designed to dramatically scale impact: TechnoServe EdTech. This online-based education initiative aims to enhance management skills among micro and small entrepreneurs and is currently operating in Africa and Latin America in collaboration with various local and global organizations.

Job Summary

The Virtual Tutor is responsible for guiding, motivating, and supporting entrepreneurs enrolled in TechnoServe’s EdTech projects, ensuring they complete their business growth journey on our learning platforms. This role provides technical support, guidance, and monitoring to help participants meet their learning goals. Additionally, the Virtual Tutor plays a key role in enhancing the user experience by gathering feedback and proposing continuous improvements to the EdTech product.

Primary Duties & Responsibilities:

• Provide personalized and group support to entrepreneurs through various channels, facilitating their learning progress and ensuring they meet established milestones.
• Oversee platform access and ensure entrepreneurs have the needed information to activate.
• Send motivational messages and reminders to encourage course completion.
• Develop and assign customized learning paths based on each entrepreneur’s business needs, optimizing their development journey.
• Regularly assess user engagement through usage and satisfaction metrics, providing insights to increase course completion rates.
• Assist entrepreneurs, offering tailored solutions to overcome technical or personal barriers.
• Compile key metrics on user progress and platform usage, generating reports that include insights and recommendations.
• Deliver assistance to ensure effective user activation and engagement with the learning platform.
• Identify opportunities for enhancing the user experience through behavioral analysis, user feedback collection, and benchmarking
• Work with the marketing team to maintain engaging communication with users and promote ongoing participation in the platform.

Basic Qualifications

• Bachelor’s degree in Business Administration, Mass Communication, Education or other related social science field.
• At least, 3 years of experience in tutoring or coordinating online training programs. Alternatively, 1 year of experience with a master's degree.

Preferred Qualifications

• Experience working on FCDO/UN-funded projects in Nigeria.
• Experience working with an INGO.
• Experience working on an entrepreneurship donor-funded Project.

Knowledge, Skills, and Abilities:

• Passion for TechnoServe’s mission of prosperity for all Proven analytical skills.
• Effective communication within the team, the users and project stakeholders.
• Skilled in collaborating within multicultural teams as a respectful and adaptable team player.
• Demonstrated ability to work independently, with flexibility and responsiveness.
• Proactive and initiative-driven
• Empathy toward users' backgrounds, contexts, and challenges.
• Advanced oral and written communication skills.
• Proven analytical skills.
• Proficiency in digital tools, including Microsoft Office, social media and messaging platforms
• Desired experience managing LMS platforms like TalentLMS, Moodle, or similar.
• Desired experience providing technical support to users in virtual environments
• Desired experience analyzing user experience metrics
• Desired experience working with remote teams.

Languages Required

• Advanced English proficiency.

Travel: Occasionally

Supervisory Responsibilities- None

Closing Statement: We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are proud to be an equal opportunity employer and affirmative action employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV/AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at recruitment@tns.org or call +1 202 785 4515.